Dwellworks 2023 ESG Impact Report

Less Space/Lower Emissions

Timeframe

1/1/2021

12/31/2023

Our Greener Footprint More efficient office use has reduced GHG emissions by an estimated 62% since 2021. We continue to manage our physical footprint - with associate-friendly hybrid days in office, advances in operational excellence that streamline our service delivery, and technology deployments that support operating efficiency with lower emissions.

Occupied Square Feet

46,290

24,361

kWh*

694.4

446.1

GHG Emissions 158 metric tons *Based on standard carbon calculations for office occupancy of 15 kWh of energy usage per square foot of office space. Note these illustrative calculations are based on standard data models and not Dwellworks actual usage AI is Helping Us Operate More Sustainably Jeff Wynes , Director, Destination Services Operational Excellence, is using AI to analyze how we can simplify and streamline the customer experience with fewer transactional steps and more personalized engagement. Looking at hundreds of thousands of service tasks, he and his team are identifying the optimized balance between automated support, digital tools, and person-to-person services. 415.64 metric tons

More Productive, With Zero Landfill Waste Dwellworks changed our telecommunications provider in 2023. Lori Uldricks , Director, Systems Support, sourced a solution that reduced our costs, enabled us to use our office space more efficiently with lower kWh, and reduced the number of handsets needed (all recycled through our certified safe technology-reuse partner). Bike Don’t Drive Our VP, Marketing and Product Development, Nick Stevovich (pictured left), commutes by bike to our Cleveland headquarters. He’s part of a small but growing number of associates opting for alternative ways of getting to work. A Secure and Sustainable Cloud Dwellworks leads our industry in the security and vigilance of our data privacy and protection protocols and we work with data center partners who align with our ESG commitments. Our hosting supplier has documented performance on their power usage effectiveness (PUE) and uses geothermal cooling as well as alternative energy options to minimize the carbon impact of their power needs.

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