Dwellworks 2023 ESG Impact Report

Values Focused Priorities 2023 Environment, Social

& Governance Impact Report

© 2024 Dwellworks, LLC. All information contained in this report is the property of Dwellworks, LLC. All rights reserved.

Table of Contents About This Report › A Message from Leadership › About Dwellworks › ESG at Dwellworks › Environment › Social › Governance › ESG Commitments for 2024 › Appendix ›

UPDATED GREENHOUSE GAS (GHG) CALCULATIONS AND ANALYSIS SURVEY DATA

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Dwellworks is a privately held company owned by the executive and leadership team and TZP Group, a private equity firm with an Impact Investing advisory team. While we have no legal or regulatory requirement to report on Environment, Social, and Governance (ESG) initiatives, we believe the ESG framework is intrinsic to and aligned with our core values. Statements in this report may be forward-looking; these statements are based on Dwellworks management’s current assumptions and expectations. As times and objectives change, the results, goals, and commitments may be adjusted to reflect these changes and any potential risks or uncertainties. Terminology Throughout this report and consistent with global standards of environmental reporting, greenhouse gas emissions are expressed as GHG and in tonnes or metric tons. Registered on the UN Global Compact Platform Dwellworks supports the United Nations Sustainable Development Goals and is registered on the UNSDG Platform. Dwellworks is enrolled in the UN Global Compact , the largest corporate sustainability initiative in the world. Our commitments to UNGC requirements are available via our annually updated and publicly accessible Communication on Progress (CoP) . Evaluated by EcoVadis Dwellworks ESG program is evaluated annually by EcoVadis.

About This Report

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Evolving Requirements, Consistent Values

“

The conversation about ESG continues to evolve, but our commitment to environmental, social, and governance initiatives remains grounded as it has been from the beginning in our core values and our accountability to stakeholders. Dwellworks has always been closely engaged with our clients, customers, associates, supply chain, and investors, as well as with regulatory agencies, the communities where we work and live, and the world we operate in. It’s how we became the trusted global leader for destination services and a disruptor in global temporary living solutions. And it’s how we’ve earned the accolade we’re most proud of, a Top Workplace for our associates. New stakeholder requirements are a positive indicator of our dynamic business environment, one where we’re all interested in a better, more satisfying future. As a company whose leading value is integrity, we have always been committed to fair practice and fair social policies. Sustainability was in our DNA long before we began measuring our carbon footprint. As for governance, our good outcomes come from a solid foundation in smart hires and great people, compliance, risk mitigation, business controls, and awareness of opportunity. We embrace our environmental and social actions, but our results happen because we are a well-run company that has its priorities straight. Two years ago, companies and employees around the world were excited to emerge from the global pandemic with opportunities to travel, move, and connect in person again. Global talent travel and mobility surged, and dormant systems and capacity were stretched. Last year employers were more conservative, reacting to concerns about inflation and potential recession, slowing down global mobility activity in general. The slowdown became an opportunity for us to invest in our systems, processes, and talent, reinforcing the infrastructure and sustainable mindset that will be needed for the coming changes in mobility and business travel.

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We’re proud of our team’s results. Here are a few notable achievements covered in this report: 98.3% customer approval rating – validating our investments in people, process, and inclusion Approval of our net-zero emissions goals by the Science Based Targets initiative (SBTi) Recognition of Dwellworks as a Top Workplace Continued diversity in our leadership and associate ranks, with 75%+ of our team identifying as women, and a senior team that includes 60% diverse representation Aggregated $50,000 PTO benefit available to support our employees’ passion for volunteerism Contributions to progress in sustainability through the Coalition for Greener Mobility Monitoring our carbon impact by managing our office footprint, contributing to an estimated 62% reduction in Scope 2 greenhouse gas emissions since 2021 In 2024, we’re excited to continue to convert planning into actions with increasingly measurable results. Our AI and Operational Excellence investments will make our operations more efficient and decrease our carbon footprint while expanding opportunities for our associates in their areas of expertise and interest. As we update our websites and digital content, we’ll continue to align with WCAG standards. We’ll champion the launch effort in developing the first scientifically validated carbon calculator for the temporary living industry and we’ll continue to diversify and enrich our talent working in partnership with the Upward Mobility initiative. ESG is embedded in how we work and why we are a beneficiary of the momentum of our clients, partners, customers, investors, and team towards working with companies that are both competitive and compassionate. We thank all of our stakeholders for your partnership in our shared progress. Let us know your thoughts and feedback.

As a company whose first value is integrity, we’re committed to the principles and purpose of our ESG initiatives. “

Dwellworks Leadership team (from left to right): Bob Rosing, CEO; Kara Black, CFO; Shana Zollar, CHRO; James Conigliaro, President & COO; and Jim Smith, CIO.

Bob Rosing , CEO

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2007 Founded

3,500 Corporate Housing Partners 310 Global Associates

600,000 Customers Served

About Dwellworks

1,100 Global Destination Consultants

Dwellworks is a leading provider of destination related and temporary living services for the globally mobile workforce. Through our Destination Services, Temporary Living, and Real Estate Brokerage brands, we provide unique customer experiences and differentiated relocation and business travel services to emerging businesses and over 80% of the Fortune 1000.

Our Values Integrity Teamwork Performance Innovation Fun

Our Elements of Engagement: Be Accountable – do what you say, say what you do Be Collaborative – listen, connect, engage Be Fearless – embrace change, innovate Be Passionate – believe in what you do, live to make an impact Be Respectful – appreciate differences, cultivate trust Be the Experience!

Our Service Geography

Our Brands

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ESG is Evolving; Our Commitment to Stakeholders Hasn’t Changed

ESG is a structure for stakeholders to understand non-financial measures. Over the past 3+ years, stakeholder expectations for ESG have evolved in scope and expanded in requirements. While some commentators question the purpose of ESG, Dwellworks is not focused on terminology or the media debate. We’re focused on stakeholder requirements and the effective extension of our core values, which have always included respect and inclusion, business sustainability, and good governance. We act on those core values through a facts-and-data based approach. It’s why we earned SBTi approval for our emissions reduction goals, why we review our Inclusion Committee’s recommendations for non-profit donations through Charity Navigator, and why we require annual training in data security, HR practices, and business controls. Our team and network partners understand and participate in the connection between values, compliance, and results. Our stakeholders are right to expect demonstrated progress on issues impacting people and the planet, just as they are right to expect us to be a well-run operation that invests intelligently, pushes for innovation, demonstrates growth and profitability, and leads by example. Taking all those expectations into account, we remain focused on our core approach to ESG, while appropriately adjusting specific actions.

A Core Approach with Adaptive Actions

Mitigating Risk

Unlocking Value

Relevance Operational Excellence

Community Impact

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Our ESG Journey

2009 Renamed Dwellworks. Our new logo reflects home, ocean, sky, and earth. Core Values adopted.

2020

2015 Global Code of Conduct implemented for all associates and suppliers.

2023 Joined Coalition for Greener Mobility to advocate for simplified, accessible industry sustainability standards.

Implemented Work from Home and virtual service delivery. Expanded into full-service global corporate housing.

2022

2007 Founded to deliver best-in class outsourced relocation services solutions.

Expanded GHG emissions reporting to non-US operations. Enrolled in UNSDG and UN Global Compact. Earned EcoVadis Silver ranking. Co-Leader- CHPA Sustainability Workgroup. Charter Sponsor – Upward Mobility intern initiative.

2012 Launched global DS operations to eventually include 16 locations.

2017

2021

2024

Completed all GDPR Requirements. Formed Enterprise Risk Management Committee.

Introduced ESG Initiative and Goals. First GHG emissions analysis. Associate-led Inclusion Committee formed.

Focus on Operational Excellence/AI to simplify processes, decarbonize, and enrich our diverse and inclusive service delivery.

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In line with registering our commitment to the UNSDG, Dwellworks aligned with the following core goals. The UN Global Compact site can be accessed here.

UN Sustainable Development Goals The 17 United Nations Sustainable Development Goals (UNSDGs) are an urgent call for action by all countries in a global partnership. Goals are focused on ending poverty, improving health and education, reducing inequality, and spurring economic growth – all while addressing climate change with urgent attention.

Achieve gender equality and empower women and girls 75% of the associates in our organization are women and 70% of our global management and leadership roles are held by women.

Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation The infrastructure of myDwellworks, our single global system for destination services, enables consistency and less waste for all users. Locally relevant content responds to expectations for resources that are diversity and inclusion sensitive and sustainably conscious.

Ensure sustainable consumption and production patterns Contributors to the Coalition for Greener Mobility, defining the carbon footprint of global mobility and identifying specific opportunities for reducing GHG emissions. Co-Leader of CHPA Sustainability Workgroup – defining, simplifying, and assisting in implementation of sustainable actions for thousands of temporary accommodations providers. Take urgent actions to combat climate change and its impacts Defined realistic goal of 50% reduction in Scope 1 and Scope 2 GHG emissions by 2030; partnering to establish global standards for carbon footprint of destination services and corporate housing and to reduce Scope 3 emissions through direct supplier action and partnership with clients on policy and practice.

The content of this publication has not been approved by the United Nations and does not ref ect the views of the United Nations or Member States.

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In 2024 we’re undertaking a Materiality Assessment to update our understanding of stakeholder expectations for ESG and to align our priorities and the impact to our business accordingly. Based on the feedback and direction from stakeholders we’ve accumulated to date through RFPs and Annual Reviews, our Materiality Assessment survey design and questions will focus on Compliance and Controls, Employee Well-Being and Talent Strategies, Environment and Sustainability, and Social Impact. We will report out on the assessment analysis later this year, with a complete update in our 2024 ESG Impact Report.

Updating Our Materiality Assessment

Below is a summary of the process we’ll follow in developing our Materiality Assessment.

1

2

3

4

5

6

UPDATE

ANALYZE

IDENTIFY

DEVELOP

REVIEW

CREATE

Materiality Report to align ESG initiatives with stakeholder expectations

and categorize potential material ESG topics and themes

inputs and draft initial discoveries

industry and ESG benchmarking

survey, supplement with interviews and commentary from stakeholders

materiality purpose and scope

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2023

GOALS

PERFORMANCE Created trainings and thought leadership for temporary living and destination services industries

Environment Strategic Goal: 50% Reduction in Our Carbon Footprint by 2030 47% efficiency gain in office footprint vs 2021

Lead or co-lead a minimum of one key sustainability project for Coalition for Greener Talent Mobility

Added content on recycling, eco-friendly services in 100+ global locations

Expand myDwellworks content with sustainable resources

100% of our hardware and telephone technology repurposed or recycled

Fund an annual donation on customers’ behalf

Donation to earthday.org as recommended by Inclusion Committee

97% Corporate Housing provider respondents taking sustainable actions...up from 84% a year ago

Build v.1 database of active eco-friendly corporate housing suppliers Continue to measure GHG emissions reductions on a global scale

Expanded analysis from Americas to EMEA operations

Emissions Goals Approved by SBTi

CHPA Conference Sustainability Sponsor

Scoped project in our Operational Excellence plan; 2024 implementation Engagement Committee organizing awareness and earth-friendly events for Earth Day 2024

Contributors to Coalition for Greener Mobility resources and training

20%

Define a high impact Environmental action for our teams

Inclusion Committee endorsed donation to earthday.org

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Worldwide ERC® (WERC), the Canadian Employee Relocation Council (CERC), the European Relocation Association (EuRA), the Corporate Housing Providers Association (CHPA), the Federation Internationale des Demenageurs Internationaux (FIDI Global Alliance), and the International Association of Movers (IAM) signed a joint agreement in 2022 to provide the Global Mobility industry with a roadmap and common actions towards achieving greater environmental sustainability through the Coalition for Greener Mobility . Dwellworks has been a significant contributor to Coalition and industry efforts in destination services and corporate housing/temporary living. In 2023 and Q1 2024 we: • Provided updates on the EU’s Corporate Sustainability Reporting Directive (CSRD) at the WERC 2023 Global Workforce Symposium • Contributed content and editorial review for the EuRA white paper: Sustainable Development Goals for DSP’s • Hosted and contributed to the development of three sustainability themed webinars for CHPA members • Supported the development of a Greener Mobility road map for temporary living • Summarized the below industry achievements as co-leaders of the CHPA Sustainability Workgroup and Sustainability Sponsor of the CHPA Annual Conference:

Advancing Sustainability Through the Coalition for Greener Mobility

Maura Carey, ESG Lead (right) on the panel at the Fall 2023 WERC Coalition for Greener Mobility session Photo credit: Image © WERC

72% promote the use of alternatives to single use plastics on property

90% want to learn more and do more about sustainability

52% of CHPA Sustainability

62% are actively engaged in community giving/foodbank donations

76% donate or recycle furnishings – supporting a circular economy and less landfill waste

Workgroup survey respondents have a goal to earn a sustainability accreditation

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Less Space/Lower Emissions

Timeframe

1/1/2021

12/31/2023

Our Greener Footprint More efficient office use has reduced GHG emissions by an estimated 62% since 2021. We continue to manage our physical footprint - with associate-friendly hybrid days in office, advances in operational excellence that streamline our service delivery, and technology deployments that support operating efficiency with lower emissions.

Occupied Square Feet

46,290

24,361

kWh*

694.4

446.1

GHG Emissions 158 metric tons *Based on standard carbon calculations for office occupancy of 15 kWh of energy usage per square foot of office space. Note these illustrative calculations are based on standard data models and not Dwellworks actual usage AI is Helping Us Operate More Sustainably Jeff Wynes , Director, Destination Services Operational Excellence, is using AI to analyze how we can simplify and streamline the customer experience with fewer transactional steps and more personalized engagement. Looking at hundreds of thousands of service tasks, he and his team are identifying the optimized balance between automated support, digital tools, and person-to-person services. 415.64 metric tons

More Productive, With Zero Landfill Waste Dwellworks changed our telecommunications provider in 2023. Lori Uldricks , Director, Systems Support, sourced a solution that reduced our costs, enabled us to use our office space more efficiently with lower kWh, and reduced the number of handsets needed (all recycled through our certified safe technology-reuse partner). Bike Don’t Drive Our VP, Marketing and Product Development, Nick Stevovich (pictured left), commutes by bike to our Cleveland headquarters. He’s part of a small but growing number of associates opting for alternative ways of getting to work. A Secure and Sustainable Cloud Dwellworks leads our industry in the security and vigilance of our data privacy and protection protocols and we work with data center partners who align with our ESG commitments. Our hosting supplier has documented performance on their power usage effectiveness (PUE) and uses geothermal cooling as well as alternative energy options to minimize the carbon impact of their power needs.

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Dwellworks Living provides objective, high-performing, client-matched housing solutions in over 125 countries. We survey our most frequently used suppliers every year to get a pulse check on their adoption of sustainable practices. In our 2023 supplier survey, 97% of responding partners indicated they were taking sustainable actions, a 13% gain from the previous year’s responses. Our provider partners are listening and learning from sustainability webinars and 1:1 coaching and are leaning in on the value to their operations of aligning with stakeholder expectations for more environmentally friendly, low carbon emissions properties. Sustainable Actions From Our Corporate Housing Partners

Significant Progress in Sustainable Corporate Housing “As industry partners, we’re making progress together. Sustainability is the way forward and our suppliers are committed to positive change.” Debbie Woodley, VP, Global Supply Chain for Dwellworks Living (center), is co-chair of the corporate housing industry’s Sustainability Workgroup and spoke at the 2024 CHPA Conference, where Dwellworks Living was the Sustainability sponsor.

86% Have recycle and re-use programs

79% Have awareness and education programs for their employees and guests

71% Use energy efficient lighting and water-saving practices

66% Have installed lower energy use appliances

64% Have made additional modifications for accessibility (beyond ADA minimums)

63% Source for sustainable furnishings

51% Have food waste reduction programs in place

44% Have a formal strategy in their properties for sustainable actions and tracking

and products in their properties

40% Engage with sustainability industry experts, government resources and consultants

36% Have transportation services that use alternative energy

3% Reported not yet taking sustainability initiatives

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2023

GOALS

PERFORMANCE

Social

Updated website recruiting message; expanded university hiring and recent grad training

Embed workforce diversity best practices in recruiting/development

Strategic Goal: To be recognized as an Employer/Partner of Choice for our social responsibility leadership

DEIB overview available to all associates via Dwellworks University; cultural training expanded for consultants and team

Expand content and training for consultants and team

$50,000 aggregated company-paid time off benefit for volunteer efforts 75% of Dwellworks associates identify as women

85% destination consultants identify as women 45% corporate housing partner/ owners identify as women 20 associate-identified community service partnerships worldwide

Fund an annual donation on customers’ behalf

Donation made to International Rescue Committee as recommended by Inclusion Committee

Engagement Committee onsite support and fundraising for food banks in multiple cities around the world

Define a high impact Social action for our teams

60% women/LGBTQ+ representation on leadership team

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An Employer of Choice

A Top Workplace For the fifth time in ten years, the associates in our Cleveland, OH headquarters named Dwellworks a Top Workplace, an award based solely on employee feedback gathered by an independent third-party. The confidential survey measures 15 culture drivers that are critical to the success of an organization, including alignment, execution, and connection.

What our associates say about their peers:

“

Clients know they will receive a smart, empathetic answer

Great listener and fantastic colleague

Showcases that Dwellworks is a leader

A great leader and mentor

Such great energy in the office!

Incredibly positive

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An Employer of Choice

Diversity, Equity, Inclusion, and Belonging (DEIB) “Our associates spend a good portion of their time at work. It is imperative that everyone feels supported, respected, and valued for their input and opinions, and are offered opportunities for professional growth and personal development.” Nicola Sitch , Director, Client Services, EMEA and Inclusion Committee member. Expanding our Search for Talent Our Corporate Recruiter, Liv Guzik, comments on candidates and recruiting, “Dwellworks is a proud, founding supporter of Upward Mobility , a diversity internship program for our industry. Through the Upward Mobility program, we are seeking diverse talent to join our organization with a positive mindset and eagerness to learn. Our goal is to align their fresh perspective with the talent needs of our business and industry.” Connecting Cultures and Impacting the Customer Experience In a mid-year survey of our associates, our Inclusion Committee learned the education our associates wanted most was about each other and the cultures where our customers work and live. Kate Lorenz, a Director in our APAC Operations and subject matter expert in Intercultural Training, launched a series of cross-cultural trainings for our teams managing moves from China to Europe and from the US to the UK. Greater cultural understanding materially impacted our positive service quality scores in 2023. Employee Resource Groups - Connecting to Thrive Suzy Benjamin , Director, Client Communications, is a champion of our Employee Resource Groups (ERGs). “Teamwork goes deep at Dwellworks. We like working together and we like that we represent different cultures, opinions, expertise, and perspectives. ERGs are an expression of our interest in each other and finding ways to stay connected and be heard.” Dwellworks fully supports this associate-led initiative for employee health and well-being. Dwellworks colleagues have formed ERGs for Career Generations, Faith, LGBTQ+, Mental Health, Parents & Parenting, The Pause (all things Menopause), Well-Being , and Women.

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Helping Unhoused Families Find Homes With his expertise in the complex and challenging New York City rental market and his description of himself as a ‘person who likes to help people,’ Elias Marte , an agent in our Station Cities New York real estate brokerage, connects individuals and families in need of affordable housing with landlords and properties. The paperwork and process are complex and time consuming, requiring coordination between tenants, eligible properties, and layers of regulation and review. But Elias persists, helping multiple unsheltered renters find housing each year. Building DEI Roadmaps with Our Corporate Housing Service Partners Andy Horvath , VP, Global Account Management, joined a panel of corporate housing industry peers to discuss ‘Creating a DEI&A Roadmap – Practical Steps for Progress’ at the CHPA annual conference. Andy shares, “Our service partners are broadly diverse in their ownership and want to thrive in support of their customers’ expectations. The starting point for approaching diversity and inclusion was sharing stories of respect, personal experience, and finding your voice and being heard. As a result of these industry education efforts, we have hundreds of partners committed to building more inclusive and customer-aligned teams and experiences.” Accessibility Updates on Our Website

Acting On Our Values

As service partners to the globally mobile workforce, we have opportunities every day to ‘connect the dots’ between social responsibility and positive actions for clients, customers, service partners, and community. We’re proud to share our stories.

Web Content Accessibility Guidelines (WCAG) are standards that support access to website content for all users, regardless of abilities and learning conditions. The recent launch of our updated DwellworksLiving.com website was an opportunity to update to WCAG 2.1. Laura Ziemianski , Director of Marketing, explains, “The new website is a truly elevated experience for our clients, guests, and property searches, and incorporates WCAG 2.1 for device compatibility, color, navigation, titling, and more. It’s one more proof point that Dwellworks’ actions support our commitments to diversity, equity, inclusion, belonging, and accessibility.”

Why We Use Pronouns Every associate at Dwellworks has the choice to include personal pronouns. We offer this communication as a message to our customers and clients that we are open for dialogue and support, whatever their need and wherever they are moving to.

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“We work well together” is a guiding principle at Dwellworks. Celebrating shared interests and sponsoring associate inspired events builds our team and helps us attract people who share our inclusive values. Our Engagement Committees Keep Us Connected

Ugly Christmas Sweater Contest – Cleveland HQ

Halloween Party – Truro, UK

Mid-Autumn Festival – Hong Kong

Summer Games Tournament – Cleveland HQ

Foundation for Workforce Mobility Virtual Walk – Cleveland HQ

Holiday Party – Truro, UK

World Day for Cultural Diversity – Detroit, MI

Lunar New Year – Singapore

Holiday Party – Frankfurt, Germany

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Teaming Up to Support Our Communities

Commitment to Communities Is Core to Dwellworks Culture Our most important efforts are those initiated by our associate-led Engagement Committees and by individual associates whose spirit of volunteering we support across our organization and around the world. Our business commits over $50,000 annually to community and volunteer engagements, through investments in employee paid time off, donations from Dwellworks and the TZP Cares Foundation, and participation in civic partnerships. Providing Support Where It Has the Most Impact Dwellworks funds a half-day paid time off for every team member to participate in the volunteer effort of their choice. Many associates choose to volunteer together to support a local cause. Our Inclusion Committee selects the environmental and social justice organizations that we donate to annually on behalf of our clients, customers, partners, and associates. The choices are vetted through Charity Navigator. In support of our sustainability and net-zero goals, Dwellworks does not fund carbon offsetting, preferring instead to directly fund high-impact environmental organizations. A partial list of the nonprofit organizations and community groups that our teams support includes: • Akron-Canton Regional Foodbank • American Red Cross • Asociación Costa Rica Mundo SOStenible (Costa Rica) • Bountiful Harvests (Detroit) • Clevekids.org • City Club of Cleveland • Earthday.org • Educacion para el Desarrollo de la Comunidad (Mexico) • Eleven +/Upward Mobility • Food Bank of Eastern Michigan • Global Cleveland • Greater Cleveland Food Bank • Hogar Siembra (Costa Rica) • Willing Hearts (Singapore) • International Rescue Committee • The Little Way Cancer Support Centre (Ireland) • Macmillan Cancer Center (UK) • St. Petrocs Homeless Services (UK) • St. Vincent de Paul Food Bank (Bay Area) • Toys for Tots • Willing Hearts (Singapore)

St. Petrocs Homeless Services, UK

Greater Cleveland Food Bank

Meal preparation for Willing Hearts in Singapore

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2023

Governance

GOALS

PERFORMANCE

100% associate completion of mandatory ethics, compliance, and ESG training (US) Strategic Goal: To grow our business through a Best-in-Class Reputation for governance and compliance

Reviewed EU CSRD for potential compliance actions

Align with any regulatory/ compliance directives

Re-qualify for EcoVadis certification

Completed July 2023

Update Global Compact Communication on Progress (CoP)

Completed December 2023

Earned EcoVadis Bronze Level

Implement v.1 tracking of diverse and sustainably supportive suppliers’ spend

Reset for 2024 to coordinate with our systems and reporting upgrades

Updated UN Global Compact Communication on Progress

Successfully completed SOC 2 audit

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Governance + Values Make Our Commitments Real

Meet our ESG Projects Team:

“I’m earning my Master’s degree in business sustainability because I’ve seen the impact that good ESG programs have on people’s lives and the health of our planet.” – Yao Yao d

Our ESG Organization

Maura Carey Vice President, Lead, ESG Initiative

Jennifer Cranmer Associate Legal Counsel

Ciara Moore Communications Coordinator

Yao Yao Sustainability Intern

Executive Leadership

Enterprise Risk Management Committee

ESG Steering Committee

Our commitment to ESG is an extension of the VALUES we live by and deliver to every day:

The INTEGRITY of our ESG goals is rooted in our willingness to ‘think big’’ and execute in continuous well-planned sprints Our coordinated TEAMWORK makes PERFORMANCE possible INNOVATION is continuously demonstrated by our foresight in governance and policy, service delivery, and technology

Lead, ESG Initiative

ESG Projects Team

development and adoption And FUN is just who we are!

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ESG Commitments for 2024

ENVIRONMENT

GOAL

METRIC

Partnering in the development of an emissions calculator open to all corporate housing suppliers Leading partners and industry associations ‘greenlight’ the project by 6/1 Creating v.1 reports/analysis on uptake of our sustainably-identified corporate housing properties Capture spending trends in 10 or more high volume markets for key clients Completing an updated stakeholder Materiality Assessment Identify stakeholder priorities and adjust actions as appropriate Contributing thought leadership through webinars, panels, and white papers Initiate or be invited to share our research and performance in industry events Identifying and completing a high-impact sustainability event led by our associates Define an Engagement Committee vetted recommendation for team by Earth Day Identifying and donating to a leading environmental organization in lieu of carbon offsets Source and support an organization providing science-led sustainability

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ESG Commitments for 2024

SOCIAL

GOAL

METRIC

Updating and expanding the content in our cross-cultural learning platform Incorporating latest WCAG standards in all planned website upgrades Evaluating the impact of our Employee Resource Groups on associate well being Contributing thought leadership through webinars, panels, white papers Identifying and completing a high-impact social engagement event led by our associates

Kickoff core stakeholder requirements in our cross-cultural learning platform

Review standards, embed in website development schedule Survey participation and associate feedback by YE 2024

Initiate or be invited to share our research and performance in industry events

Define an Engagement Committee vetted recommendation for team by mid-year

Source and support an organization providing human services, especially in areas of shelter and migration

Identifying and donating to a vetted leading social action organization

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ESG Commitments for 2024

GOVERNANCE

GOAL

METRIC

Completing Eco Vadis renewal

Respond to new requirements and renew award

Completing UN Global Compact Communication on Progress update Updating all data privacy protocols as required by GDPR and other regulators Providing data if and as needed for clients impacted by EU Corporate Sustainability Reporting Directive (CSRD)

Respond to new requirements and complete by CoP deadline Review and act on all requirements on GDPR schedule for 2024 Review industry association legal briefs and create responses as needed

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Corrections and Comments

In the process of updating our data for 2023, we have corrected some errors in our 2022 GHG reporting and calculations: Our 2022 calculations for US employee commuting and travel were reported as Scope 1 emissions. They are Scope 3 emissions, and that change is reflected in the updated table below. We currently capture limited Scope 2 information from our offices in the US, Costa Rica, and Germany where kWh information is readily available through landlords and utilities providers. In all instances, data reflects a partial sampling (e.g., kWh but not additional utilities). In Costa Rica, the primary source of electric power is through hydroelectricity. Our updated GHG calculations reflect the lower carbon impact of this source. Our Scope 3 supply chain reporting is based on data from a representative number of Destination Consultants and Corporate Housing providers who completed our annual survey. Our Greenhouse Gas emissions in the US decreased in 2023. We expanded our days in office, but experienced the full year benefit of a more efficient use of our office space, resulting in a lower carbon footprint overall. On page 13 of this report, we noted the positive carbon impact of our office footprint reduction using specific square foot data where available and informed estimates based on the global distribution of our operations where the specific square foot data is not available, (e.g., in locations where we are sublessors). These trends are noted as indicators only and not included in our Scope 2 analysis below, pending the capture of more specific data. The data below is based on billed kWh in select locations. Scope 3 emissions for 2023 reflect lower volumes of business vs 2022, due to relocation slowdowns and increased use of EV/hybrid cars by our local Consultants. We use https://www.carbonfootprint.com for calculations and follow guidelines from https://ghgprotocol.org/corporate-standard. With additional assets for data gathering, we plan to expand our reporting for 2024.

Appendix: Measurements and Methodology

US GHG EMISSIONS IN METRIC TONS

2023

2022

2021

Scope 1

0

0

0

Scope 2

103.30

259.85

218.0

Scope 3

205.20

241.16

154.52

Total

308.50

501.01

372.52

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Appendix: Measurements and Methodology Scope 2 – 2023 Indirect/Purchased Services Emissions Analysis - Utilities

Dwellworks does not own any office space. As tenants, we receive utilities usage bills and reporting from landlords at varying levels of detail. The following analyses reflect electrical usage in three of our largest office spaces (US, Costa Rica, and Germany). We continue to pursue gathering more information (e.g., heating, water usage, waste management) for these and other offices of significant size in our global footprint.

Cleveland Headquarters – 2023 Electricity Usage in kWh Total GHG emissions: 97.03 metric tons

Costa Rica Operations– 2023 Electricity Usage in kWh Total GHG emissions: 0.127 metric tons

Frankfurt, Germany Operations – 2022/2023 Electricity Usage in kWh; Total GHG emissions: 6.14 metric tons

MONTH January February

kWh

EMISSIONS

MONTH January February

kWh 2,648 2,735 1,848 2,341 2,473 2,416 2,309 2,031 2,429 2,388 2,253 2,223

EMISSIONS

YEAR

kWh 14,155

EMISSIONS

27,120

12.30 11.50 7.87 7.08 5.15 5.30 5.04 5.55 9.83 9.36

0.013 0.014 0.009 0.012 0.012 0.012 0.012 0.010 0.012 0.012 0.011 0.011 0.127

Oct. 2022 to Oct. 2023

6.14

25,360 17,360 15,600 11,360 11,680 12,240 21,680 20,640 20,080 19,680 213,920 11,120

March

March

April May June

April May June

July

July

August

August

September

September

October

October

November December

9.11

November December

8.93

TOTAL

97.03

TOTAL

25,446

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Scope 3 — 2023 Operations Emissions Analysis (US) Total GHG emissions: 57.705 metric tons US Employees – 2023 Air Travel 219,546 total miles (Using a standard of 2,000 miles RT to accommodate domestic and global travel) 35.827 metric tons of GHG emissions US Employees – 2023 Automotive Commute 156,788 total miles 21.878 metric tons of GHG emissions Scope 3 –2023 Supply Chain Emissions Analysis US Destination Consultants – 2023 Vehicle Use Total GHG emissions: 127.99 metric tons Survey response of 197 Consultants (700+ total network) 606,242 total miles Average annual vehicle use: 3,077 miles Average monthly vehicle use: 256 miles Average number of service assignments/month: 1.4 Estimated average number of miles per service delivery experience: 182.86 Estimated average GHG emissions per service delivery experience: .04 metric tons Data for representative sampling, not extrapolated to total network EMEA Destination Consultants – 2023 Vehicle Use Total GHG emissions: 19.5 metric tons Survey response of 40 Consultants (400+ total network) 146,315 miles ( converted from kilometers) Average annual vehicle use: 3850 miles Average monthly vehicle use: 320 miles Average number of service assignments/month: 2.35 Estimated average number of miles per service delivery experience: 320 Estimated average GHG emissions per service delivery experience: .018 metric tons Data for representative sampling, not extrapolated to total network Corporate Housing Suppliers – Sustainability Actions Surveyed 500 most active supplier partners globally: 35% response rate 97% of respondents indicated sustainable action No GHG analysis, pending the introduction to suppliers of standardized emissions reporting tools, to be recommended through industry coalition Appendix: Measurements and Methodology

% OF CORPORATE HOUSING SUPPLIERS

SUSTAINABLE ACTION

86% 79%

Have recycle and re-use programs

Have awareness and education programs for their employees and guests Use energy efficient lighting and water-saving practices

71%

66% 64%

Have installed lower energy use appliances

Have made additional modifications for accessibility (beyond ADA minimums)​ Source for sustainable furnishings and products in their properties

63%

51%

Have food waste reduction programs in place

44%

Have a formal strategy in their properties for sustainable actions and tracking Engage with sustainability industry experts, government resources, consultants

40%

36%

Have transportation services that use alternative energy

3%

Reported not yet having sustainability initiatives

All results reflect responses from a representative sampling of Dwellworks suppliers.

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Appendix: Measurements and Methodology

Destination Consultants Personal Identification Responses

Corporate Housing Suppliers Personal Identification Responses

All results reflect responses from a representative sampling of Dwellworks suppliers.

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For more information: esg@dwellworks.com

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