Dwellworks_DwellworksLiving_2022-2023_ESG Impact Report

An Update on Our Progress

What a difference a year makes. In early 2022, the world was just getting used to open borders and loosened COVID-19 protocols. At the same time, employers and the global workforce were getting more confident about travel, relocation, and returning to the office, in new and adaptive ways. And then the late spring and summer surge in moves hit, unfortunately in sync with the human tragedy of the war in Ukraine. Our corporate housing teams and partner networks did an amazing job in the face of a 300% increase in bookings. Under great pressure, our destination services teams found rental homes, registered customers for social services, and helped get kids in schools. All of this in the face of tight rental markets worldwide, new government restrictions, and depleted staff across agencies and local services. What’s the tie-in to ESG? Some important lessons and opportunities. First, always take care of your people. We are continuously building the mobility industry’s most diverse and inclusive team, supporting customers with empathy and expertise. We’re also supporting our team with the training, back-up, and wellness access they deserve. Our organically formed Inclusion Committee, representing every level and line of the business, brought us together through support and teamwork. Our HR leadership championed an expanded holiday schedule, so more associates could take more time off. Our Engagement Committees organized get-togethers and volunteer events, with enthusiastic associate participation worldwide, whether reading in schools, filling food bank shelves, or cleaning up local shorelines. We added roles in talent recruitment, training, client services, supply chain, global compliance, and accounting. The stronger our core, the better equipped we are to make progress on ESG commitments while continuing to deliver outstanding service experiences (which we did, per our pulse check surveys, 96.5% of the time across over 20,000 service opportunities). Turning to environmental impact, we aligned our office footprint with where our clients need us to be and with the realities of a hybrid workforce. We have reduced our leased office space by 36%. That goes a long way towards our goal of reducing our core GHG emissions by 50% by 2030. We’ve also just completed a refurbishment of our global headquarters, with zero technology waste and sustainable materials throughout.

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