Discovering Mexico 2017-18

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Discovering Mexico A Resource Guide for Daily Living

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The information contained in this publication is provided by Dwellworks, LLC and its affiliated entities (the “Company”) as a service to relocating employees and should be used for general informational purposes only. While the Company undertakes measures to ensure the accuracy and completeness of the information in this publication, the Company cannot assure its accuracy or completeness and does not commit that it maintains updated information. This publication, in its entirety, is the sole copyrighted property of the Company and may not be modified, reproduced, sold, or otherwise distributed without the express written consent of the Company.

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Discovering Mexico

Discovering Mexico ¡Bienvenidos! Welcome!

Whether you are a veteran or a novice, relocation can be both an exciting and challenging experience. Familiarizing yourself with the neighborhood, finding your way around an unfamiliar city, and finding your new home are top priorities. The Mexico Country Guide is intended to provide important information to consider as you relocate to Mexico. Your assigned Dwellworks Destination Services Consultant will assist you during your transition into your new community. Additionally, your consultant will expand on the topics covered in this document according to the guidelines of your authorized program. Breathe easy knowing that you have all you need to prepare for the big move. On behalf of the Dwellworks team, bienvenidos , or, welcome to Mexico!

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Discovering Mexico

Contents Facts About Mexico............................................................................................... 4 General Information.............................................................................................. 4 Geographic Overview........................................................................................... 8 People and Culture................................................................................................ 9 Registrations ...........................................................................................................12 Money and Banking .............................................................................................15 Safety and Security ...............................................................................................17 Communication and Media...............................................................................19 Driving ......................................................................................................................21 Health ...................................................................................................................... 23 Pets ........................................................................................................................... 23 Education................................................................................................................24 Housing................................................................................................................... 25 Household Help.................................................................................................... 28 Informative Websites .......................................................................................... 28

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Facts About Mexico + Official Country Name: Estados Unidos Mexicanos (United Mexican States) + Capital City: Mexico City (CDMX), Ciudad de Mexico + Official Language: Spanish + Official Religion: Mexico’s constitution guarantees freedom of religion, so there is no official religion; however, the majority of the population is Catholic + Currency: Mexican Peso ($ or P) + Weights and Measurements: Metric System + Electricity/Voltage: 120V, 60Hz

General Information Public Holidays Holiday

Date

January 1 February 5 March 21

New Year’s Day Constitution Day

Benito Juarez’s Birthday

May 1

Labor Day

September 16 November 20 December 25

Mexican Independence Day

Revolution Day Christmas Day

Non-obligatory holidays, often taken by banks and other companies: Holiday Date January 6 Three King’s Day (Children receive Christmas gifts) February 24 Flag Day Thursday & Friday of Holy Week Easter April 30 Children’s Day May 5 Battle of Puebla (Celebrated regionally, primarily in the state of Puebla and called El Día de la Batalla de Puebla)

May 10 May 15

Mother’s Day Teacher’s Day

September 1 October 12 November 2

State of the Union Address

Columbus Day

Day of the Dead (One of most important religious holidays, on this day people go to the cemetery to honor their dead) Day of the Virgin of Guadalupe (The patron saint of Mexico; people make pilgrimages from all over the country to the Basilica of Guadalupe in Mexico City)

December 12

December 16

The Christmas Posadas begin

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Discovering Mexico

Government Mexico is a federal republic divided into 31 states and one federal district. The federal powers reside in this district, known as Mexico, D.F. (Distrito Federal) or Mexico City. The head of the executive branch is President Enrique Peña Nieto, since December 2012. The president is elected by popular vote for a six-year term with no re-election. The legislative branch is the National Congress, made up by the Senate and the Chamber of Deputies. The judicial branch’s highest court is the Supreme Court and the subordinate courts on the federal level include Circuit, Collegiate, and Unitary courts. There are also State and District level courts, where each state is made up of those three branches. Economy Mexico’s economy is a mix of modern industry and agriculture. It is the 15th largest economy in the world; however, there is large inequality in terms of income distribution. The country’s largest trading partners are the U.S. and Canada due to the North American Free Trade Agreement (NAFTA) followed by other free trade agreements with over 40 countries, including the European Union. Mexico is open to foreign and local investment in every sector of the economy from energy, commerce, and tourism to infrastructure and telecommunications. It has signed more free trade agreements than any other country in the world, making it very attractive to investors worldwide. Time Zones Mexico has three different time zones, with most of the country using Central Standard Time. The states of Chihuahua, Nayarit, Sonora, Sinaloa and Baja California Sur use Mountain Standard Time. Only the state of Baja California Norte uses Pacific Standard Time. Daylight Savings Time (DST) Daylight savings time begins on the first Sunday of April at 2:00 a.m. local time, and falls back to standard time at 2:00 a.m. on the last Sunday of October. There are 10 municipalities in Mexico which share a border with the United States that begin daylight savings time three weeks earlier than the rest of the country – on the second Sunday in March and end on the first Sunday in November. The purpose is to facilitate commerce with the United States since some industries like transportation and banking were being affected by the differences in daylight-saving time. Business Hours Mexican standard business hours are from 8 a.m. to 2 p.m., and then from 4 p.m. to 6 p.m.

Helpful Hints: The state of Sonora does not observe daylight savings time.

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Discovering Mexico

Weather The weather varies significantly from one region of the country to the next. The north has a mostly desert climate. It is hot in the summer, and north winds can make inland northern Mexico cold in the winter, with temperatures sometimes approaching freezing. The center

has a semi-arid or temperate climate, and the south has a tropical climate. In Mexico there are two main seasons. The rainy season through most of Mexico falls roughly from May through September or October with the hottest and wettest months falling between June and September for most of the country. During the rest of the year there is little or no rain.

Average Annual Temperatures

Temperature in °C

Monterrey

Guadalajara

Mexico City

Natural Hazards There can be tsunamis and hurricanes along the Mexico coasts of the Pacific, Gulf of Mexico, and Caribbean. Information on what to do in preparation of a hurricane can be found at: www.ready.gov/hurricanes . There is one active volcano, called Popocatepetl, located in the center of the country in between the states of Morelos, Puebla, and the State of Mexico. Recently, another volcano has become active. It is Volcan de Colima, also known as Volcan de Fuego (Fire Volcano), and it lies over the area bordering the state of Colima and Jalisco. Mexico sits atop three, large tectonic plates. Due to the movement of these plates, there can be many earthquakes in the center and south of the country. General information on preparing for an earthquake can be found at: www.igepn.edu.ec/que-hacer-ante/un-sismo .

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Comparative Size Charts Although most countries are trying to standardize clothing sizes, there is still a great deal of variation, often making shopping in a different country very difficult. Even with a size conversion chart, always try clothing on before purchasing it.

Clothes

Europe/ Costa Rica

U.S./Canada

U.K.

Mexico

Brazil

0-2 3-4 5-6 7-8

4 6 8

22-24 26-28 30-32 34-36

36 38 40 42 44 46 44 46 48 50 52 54

32-34 34-36 36-38 38-40 40-42 42-44

Women’s Pants

10 12 14 28 30 32 34 36 38

9-10

38 40

XXL

11-12

28 30 32 34 36 38

71 (cm) 76 (cm) 81 (cm) 87 (cm) 92 (cm) 99 (cm)

Men’s Pants (waist)

Shoes

Europe/ Costa Rica

U.S./Canada

U.K.

Mexico

Brazil

5 6 7 8 9

4.5

35 36 37 38 39 39 40 41 42 43

37 38 39 40 41 41 42 43 44 45

5 6

3 4 5 6 7 8 9

Women’s Shoes

6.5

8 9

7.5 8.5 9.5

Men’s Shoes

10 11 12

10.5 11.5

10 11

*Sizes may vary depending on manufacturer and country of origin

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Discovering Mexico

Geographic Overview Regions Mexico is divided into several geographical regions; however, due to the country’s economic diversity, the main regions are outlined below. Mexico City and the metropolitan Centro area includes the bordering municipalities of the State of Mexico. This region alone has a population of 22 million people and is responsible for 34% of the country’s overall Gross Domestic Product. El Bajío is an important geographical, historical, economic, and cultural region of Mexico made up of the states of Querétaro, Guanajuato, Aguascalientes, and the mountains of Jalisco. It is a strategic location in the center of the country, in between the three largest cities of the country. El Bajío has become the largest industrial corridor in Mexico. The Northern region of Mexico ( Noroeste and Noreste ) includes the states of Baja California, Baja California Sur, Sonora, Chihuahua, Coahuila, Nuevo León, Sinaloa, Durango, and Tamaulipas. This region has the highest human development index of the country. These states have higher economic potential due to the proximity with the United States and the mining industry, as well as less poverty than the states to the south. Mexico has coasts on the Pacific Ocean, Atlantic Ocean, and Caribbean Sea.

Major Cities The three major cities in Mexico are Mexico City, Monterrey, and Guadalajara. Other notable cities include: + Aguascalientes + Irapuato + León + Puebla + Querétaro + San Luis Potosi

Monterrey

Guadalajara

Mexico City

+ Merida + Saltillo

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People and Culture The three cultures of Mexico: Pre-Columbian, Spanish Colonial, and Modern are present in every aspect of life, from architecture, cuisine, and economy to the population itself. You will find this mix to be friendly and sociable on the surface, yet reserved about their private lives. Having an open-mind to this country’s cultural dynamic will ease your transition.

Demographics Mexico’s population of 120 million people is made up of 60% Mestizos, a term used to describe people of combined European and Amerindian descent, 30% Amerindian, and 9% Caucasian. Language Over 90% of the population speaks Spanish; however, it is not the only official language. Due to their historical significance, indigenous tongues are also considered official languages of Mexico.

There are 68 indigenous languages spoken in Mexico, the most common being Nahuatl, Mayan, Mixtec, Tzeltal and Zapotec.

Religion The constitution guarantees freedom of religion, therefore there is no official religion in Mexico; however, the majority of the Mexican population is Roman Catholic.

Etiquette Greetings and Introductions

When meeting a group of people, it's polite to greet each person individually and not everyone in general. The same protocol applies when leaving; just walking out without saying good-bye may be considered rude.

Helpful Hints: 1) Speak Spanish; a little goes a long way 2) Greet women with a kiss on the right cheek

Men should always shake hands with other men, and between friends it is common to hug. When men or women greet women, it is expected to give one kiss on the right cheek.

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A woman who is not married is addressed as Señorita regardless of her age, whereas a woman who is married is a Señora. Men are called Señor, unless it is a boy or young man, then he is called Joven. Business Etiquette When in doubt, dress formal, as appearances matter in Mexico’s business world. For men this generally means a suit and tie, while women will dress in conservative, business formal or casual attire. As many offices are beginning to adopt a more casual dress code, be sure to check with your employer. Address coworkers as Mr., Ms., or their professional title unless they tell you otherwise. In formal work-related meetings, a handshake is appropriate; however, if the other person takes the first step to kiss on the cheek, go along with it to avoid an awkward encounter. Punctuality Mexicans see time as flexible and flowing with a stronger emphasis on personal interaction rather than on typical areas of courtesy like formal conversation and punctuality. Another way they view time follows the mentality that it doesn’t matter how long something takes, just that it gets done. This also means that it is very common – and almost expected – that people will be late. In Mexico, being anywhere from 10 to 30 minutes late is considered fashionably late and typical.

Food Ingredients Mexicans use a lot of vegetables for cooking, mainly to make salsas that spice up each meal. Some of the most commonly used vegetables include green and red tomatoes, a wide variety of chiles (jalapeño, serrano, and ancho), corn, and nopal (cactus). Cheese, beans, limes, avocado, cacao, coffee, and tortillas are used in many traditional dishes as well.

Typical Dishes Some typical dishes include tacos (tortilla folded in half and filled with various ingredients such as lettuce, tomatoes, and meats), quesadillas (a tortilla filled with cheese and sometimes other ingredients then folded flat in half and cooked on a griddle), sopes (a corn cake topped with ingredients such as meat, beans, and vegetables), and chilaquiles (fried tortilla strips topped with sauce). There is a new movement of nouvelle Mexican cuisine that has also become very popular, where chefs take traditional dishes and reinvent them for an upscale clientele.

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Dining Customs Unlike people in the most other countries, Mexicans have their heavy meal of the day at lunch rather than dinner, usually between 2:30 and 4:00 p.m. For dinner, people have a smaller meal, normally after 8:00 p.m.

Grocery Nearly all Mexicans use supermarkets to do their grocery shopping. There are supermarkets and fresh markets in every neighborhood.

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Registrations For most of the registrations in Mexico, the offices will commonly ask for the following documents: + Valid passport + CURP + TRC + Proof of address (i.e. telephone or utility bill) + Payment of the required fee CURP Registration Clave Única de Registro de Población , or CURP, is an alphanumeric code made up of 18 elements used to register all of the people living in Mexico, both residents and citizens. This is required for most government services, including opening a bank account. In order get a CURP, it is necessary to bring your birth certificate, passport, and visa to your nearest CURP module. www.renapo.gob.mx/swb/swb/RENAPO/HomeUbica . TRC The Tarjeta de Residencia (Residence Card) is the document issued by the National Institute of Migration that proves the regular immigration status of the expatriate. Temporary or permanent residents have a period of 30 calendar days from their entry into national territory to process the correct TRC. The residence card also gives the right to obtain the CURP. You can submit your application request on the following link: www.inm.gob.mx/index.php/page/Solicitud_de_Estancia. Visas Mexican visas can be applied for at a Mexican consulate office outside of Mexico. There are several types of visas to choose from as appropriate for the length of your assignment. Typical requirements include: + Valid passport (copy and original) + Front view, color, passport-sized photographs, without glasses and with white background (some require two photos) + Payment of the required fee + Company letter including applicant’s title, description of activities and duration, and how salary and expenses will be covered

Please visit the U.S. Embassy website for more detailed information on types of visas and requirements: https://mx.usembassy.gov/visas .

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Social Security Number Mexico has a social security system which is free at the point of delivery for Mexicans as well as foreign nationals with a TRC (Tarjeta de Residencia). + The Mexican Social Security Institute, known by its Spanish acronym, IMSS, is an autonomous government institution that provides health and social security services to private sector workers and is governed by representative from the state, employers and workers + Expatriates who work for Mexican employers are subject to Mexican social security contributions when an employment relationship is deemed to exist in Mexico Steps to obtain your Mexican Social Security Number online (You must already have your CURP available): + Go to the IMSS website: http://serviciosdigitales.imss.gob.mx/gestionAsegurados- web-externo/home/asegurado + Follow the online instructions after clicking “Iniciar” Driver’s License and Vehicle Insurance U.S. driver’s licenses are valid in Mexico. If you are planning on living in Mexico for more than one year, the law says you must get a Mexican driver’s license. Mexican vehicle insurance is required for all vehicles, including rental vehicles in Mexico. Travelers should obtain full coverage insurance when renting vehicles in Mexico. Travelers arriving in their own vehicle can easily obtain Mexican insurance on the U.S. side of the land border and are advised to do so. In Mexico, it is each state's responsibility to regulate driving in their respective jurisdiction, and therefore each state issues their own driver’s license. Drivers need to demonstrate residence in a state in order to acquire that state's license. All states recognize each other's license. + Mexican citizens and legal residents can only acquire a proper driver’s license once they have turned 18, with the typical validity of a license being three years + Minor Permit: For residents aged over 15 years but less than 18 years, driving restrictions may apply, such as speed restrictions, a driving curfew, or special license. The minor permit has a validity of one or six months, or one year, depending on the state issuing the permit or the type of permit acquired. The holder can drive any vehicle intended for 'personal use', such as motorbikes (any type) or motor vehicles that do not exceed 3.5 tons in weight Note: The website is completely in Spanish.

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+ Type A: For residents 18 and older, this permit usually has a validity of three years, depending on the jurisdiction. The holder can drive any vehicle intended for 'personal use', such as motorbikes (any type) or motor vehicles that do not exceed 3.5 tons in weight + Type B: Expatriates must present the following four documents: - A copy and original of the picture page in your passport - A copy and original of the picture page in your TRC - A recent copy and original document of a telephone, water, or electricity bill - A proof of payments of fees Applying for a Tax Number Mexico has two types of legal entities: Moral (Moral) referred to a Company, or Fisica (Physical) referred to a Person. They are assigned with a tax identification number, which can be completed online. + Registro Federal de Contribuyentes (RFC): This tax identification type can be applied to companies and to people. An RFC number for a company is 12 characters, while an RFC number for a person is 13 characters + According to the Mexican Tax Code, an individual should be considered a resident for Mexican tax purposes if the individual establishes a home in Mexico + You must bring the following documents: - Photocopy of the application - Official Identification - Proof of Address (TELMEX, electricity, water) - Birth Certificate - CURP Applying for an Electronic Signature (FIEL) The advanced electronic signature (FIEL) is a digital file that identifies you to conduct transactions online in the Service of Tax Administration (SAT) and other branches of the government of the republic. Your electronic signature is unique, and it’s a secure and encrypted file that includes your calligraphic signature. For more info please visit: www.sat.gob.mx/fichas_tematicas/fiel/Paginas/obtener_fiel.aspx Helpful Hints: It is advised that you obtain your driver’s license at least six months after you arrive in Mexico.

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Money and Banking Banks

For long-term assignments, it is recommended to apply for a local credit card via your bank. There are also cards provided by the banks that can be used to pay in cash, and the debit from your account is made online. Banks typically charge administration fees for all bank services, which vary from bank to bank. Service packages are available. Primary banks in Mexico include HSBC, Banorte, Scotiabank, Banamex, Santander, and BBVA- Bancomer.

Helpful Hint: Please check with your employer to find out if they have a preferred bank for you to use.

Opening a Bank Account Mexican personal accounts often impose minimum balances for checking and savings accounts with stiff penalties for not conforming to the rules. In addition, banks in Mexico don't operate overdraft facilities, except for businesses. Charges for cashier’s checks and ATMs are made on certain types of personal accounts – so check with your bank to make sure you open an account that is right for your needs. Most ATM machines have a maximum withdrawal limit of $7,000 – $8,000. Credit cards are available, but not approved immediately after opening an account. It may take between 3 to 6 months to receive it once you are approved by your bank. Expect interest rates to be higher than in the U.S., Canada, or Europe. There will also be restrictions based on a minimum balance in your account and you will have to show proof of income.

In order to open a bank account in Mexico you will need the following: + Valid passport + Visa + Proof of address (i.e., telephone or utility bill) + TRC (residence card) + Minimum deposit, which will vary from bank to bank Exchange

Mexico has a floating exchange rate ranging normally between $17 and $19 Mexican pesos per U.S. dollar. Note: Avoid exchanging money while on the streets. For more information on currency exchange rates consult Banco de México, the central bank of Mexico at: www.banxico.org.mx/portal-mercado-cambiario/foreign-exchange-markets--exc.html

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Payment Methods Accepted methods of payment include check, cash, and credit cards. Credit Cards All banks have the option to receive a credit card when you open a bank account. Credit cards in Mexico are Visa, MasterCard, and American Express. Taxes There are both state and federal taxes. Federal taxes include: + IVA (value added tax) is 16%; unlike in the U.S. the tax is already considered in the price tags and is not added at the cashier + IEPS (special tax on goods and services) is a tax on specific goods and services such as gasoline, cigarettes, alcohol, soda and high calorie foods that is included in the purchase price of these goods + ISR (income tax) is 30% for people who earn less than 750,000 pesos a year and up to 35% for people who earn over 3 million pesos a year, with rates dependent on your income amount + Tariffs State taxes include: + Predial (real property tax) is a tax that must be paid by all property owners, and is calculated based on the value of the land plus the construction + A separate 2% tax deduction on your salary

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Safety and Security Although some of the information and safety measures listed below may seem like common sense, it is worth reinforcing to keep in mind. At Home Normally your company will provide a security briefing prior to your move to Mexico. In some cases, they hire a security specialist to review the property before signing a lease. Some neighborhoods do offer gated communities, but it is still advised that residents be cautious and realize that break-ins are always a possibility regardless where you go or how good the security is. On the Streets Regarding safety, it is recommended to keep a low profile and exercise caution, being aware of where to go and where not to go. Be very cautious at night time. + Always be aware of your surroundings and avoid traveling to unsafe areas alone or at night. Also pay attention to personal belongings in large crowds to avoid pick- pocketing by both adults and children + Common sense rules while traveling the streets of Mexico: - Taking large amounts of cash, expensive jewelry, and other precious items should be avoided if possible - Avoid traveling with an item that you cannot afford to lose + Always remember to keep personal items such as purses or cameras close to you in public spaces and do not leave personal items unattended at any time + Do not keep your documents, credit cards, checkbooks, and your money together in the same pocket or wallet; also take photocopies of all your documents to keep at home + If an assault occurs, try to keep calm; remember the thief is more nervous than you and if you react, their attitude may be aggressive; observe their face very well in case you may need to identify the assailant Helpful Hint: You may want to determine a moral strategy for how you want to address beggars. If you choose to donate change or small coins, do not open your wallet to take out money, and do not open vehicle windows all the way

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In the Car In case you are in an accident, do not move your vehicle. Immediately call your company lawyer and insurance agent. Then wait for a police officer. Use extreme caution at all times; many accidents occur when it rains because the roads are extremely slick and hazardous. Be a cautious driver. If you are pulled over for a traffic violation, be polite, accept the ticket, and ask where you can pay it (¿Dónde pago?) Do not offer a bribe. If you offer a bribe and the policeman doesn’t accept it, you could be taken into custody, and have to pay a fine in addition to the ticket. Emergency Numbers + Police: 060 or 066 + Fire department: 068 + Emergencies: 911 Helpful Hint: In case you need help from your country, please refer to the following Embassy Contact link: http://embajadas.com.mx/ Embassy Contacts Embassy and Phone Number Address Argentina +52 55 5520 9430 Av. Paseo de las Palmas Nro 910, Lomas de Chapultepec , 11000 Mexico City, Mexico

Brazil +52 55 5201 4531 Canada +52 55 5724 7900 France +52 55 9171 9700 Germany +52 55 5283 22 00 India +52 55 5531 1050 Italy +52 55 5596 3655 Spain +52 55 5282 24 59 United Kingdom +52 55 1670 3200

Lope de Armendariz No. 130, Lomas Virreyes, Delegacion Miguel Hidalgo, 11000 Mexico, D. F., Mexico Schiller 529, Col. Bosque de Chapultepec (Polanco), Del. Miguel Hidalgo, 11580 Mexico City, D.F., Mexico Campos Eliseos 339 - Colonia Polanco, 11560 Mexico DF Lord Byron No. 737, Col. Polanco Chapultepec, 11560 México, D.F. Musset 325, Col. Polanco, 11550, Mexico, D.F. Paseo de las Palmas 1994, Lomas de Chapultepec, C.P. 11000, Mexico, D.F. Galileo, 114 (esq. Horacio) Colonia Polanco.-11560 Mexico, D.F. Río Lerma No. 71, Col. Cuauhtémoc, CP. 06500, Mexico City Paseo de La Reforma 305, Cuauhtémoc, 06500 Mexico, D.F.

United States of America +52 55 5080 2000

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Communication and Media Telephones The international telephone country code for Mexico is +52. In order to dial a number in Mexico use the following format: +52 (state code) 0000 0000. There are only a few companies in Mexico that provide telephone land lines with each having its own offers on plans and prices. These companies include Telmex, Izzi, Totalplay, and Axtel. Mobile Companies that offer mobile plans are Telcel, AT&T, and Movistar. International calls are very expensive, so most people use internet-based telephone or calling cards as an alternative. Roaming charges are also extremely high. It is recommended that before leaving your country you should contact your mobile phone service provider and ask for international coverage. Your provider will be able to activate an international plan for a minimal charge. Upon return to your country, you can cancel the international coverage and the plan charges will be prorated on your bill. The international coverage allows you data usage and reduces the charges for texts and phone calls.

Television The following are cable television providers in Mexico: + Izzi: www.izzi.mx/home

- Apart from watching TV at home for a small monthly fee, Cablevision allows users access to online streaming of their channels on any computer or tablet with their “Veo” application

+ Dish México : www.dish.com.mx + SKY México : www.sky.com.mx + Totalplay: https://totalplaypromociones.com.mx

On-demand internet providers of streaming media in Mexico are: + Netflix : www.netflix.com/mx + Cinepolis Klic : www.cinepolisklic.com + Crackle : www.crackle.com + Clarovideo : www.clarovideo.com + Veo : www.veo.tv

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Postal Service You can find a post office (Oficina de Correos) in every city in Mexico. Stamps can be purchased at post offices or from stamp machines located outside the post office, bus stations, or airports. Airmail letters have to be weighed and stamped at the post office. For high value or urgent items use a shipping company such as FedEx, DHL, or UPS. International packages must be taken to the post office with the package OPEN so it can be inspected before being shipped out. Internet and Wi-Fi High speed internet providers include Telmex with its Infinitum product, Izzi, and Totalplay which provides internet via cable and is usually a bit faster for uploads and downloads. If you purchase your service with any of the companies above you may also use the Wi-Fi access from thousands of hotspots around Mexico. Additionally, many cafes and restaurants in the city have free Wi-Fi for customers.

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Driving Travelling by car is the best and fastest method of navigating Mexico. Roadways vary in condition, but the nation has invested in its road infrastructure to connect big cities and encourage cross-country travel. Rules and Regulations Important rules to follow on the road are to abide by the speed limits, respect signs on the street, and drive an insured car. Each state has its own regulations for getting a driver’s license. Traffic regulations aren’t always enforced, so you should drive in a defensive manor. Child Safety Regulations Car seats and booster chairs are mandatory for children shorter than 135 centimeters (4 feet, 5 inches) and lighter than 18 kilograms (39 pounds, 11 ounces). Driving at Night Road markings are not always present or visible, and therefore driving at night can be dangerous and challenging. The unlit roads make seeing signs more difficult, which increases the chances of you getting lost. The best option for driving at night is taking a toll road or stick around an area of town you know. Insurance and Assistance Always drive an insured car. Car companies and some mobile phone companies such as Iusacell have 24/7 roadside assistance. For emergency roadside assistance, you can dial the Angeles Verdes at 078. Angeles Verdes (Green Angels) is a government-run auto mechanic company. The Angeles Verdes drive along the highways to help motorists in need. The service is free of charge, but it is common courtesy to tip them. When Involved in an Automobile Crash As many Mexicans drive without insurance, they tend to flee the scene of the accident if it is a minor fender bender. If you are driving a rental car and are a victim of this situation, you will be liable for the damages done to the car. In more serious accidents where the police are involved, you will be arrested and held until the blame has been put on a party. Insurance Assessors will arrive at the scene and document the damaged caused from the accident. If the drivers from the accident have the same insurance company, then one assessor will represent both drivers. Insurance Assessors will then arrange for a tow truck.

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Roads in Mexico There are two types of main roads within the country: toll roads and regular highways. Highways across the country are often interjected with potholes, livestock, debris, or other dangerous things that can hinder travel. In contrast, toll roads are in much better condition, but they are more expensive. Better-maintained, less travelled, and straight distances result in less congestion for motorists. To facilitate travel through toll roads, you can purchase a Fast Pass, which you paste on your windshield to allow immediate access to the toll road through a system of electronic payment. Since directions can be confusing, plan your route ahead of time with Waze, Google Maps or any other GPS. Try to stay on the main roads. Fuel All gas stations are PEMEX, the state owned oil company. All stations are full service, and you should check to see if the pump is set to zero before filling. Tipping gas station attendants 3-5% is commonplace. Many PEMEX stations don’t take credit or debit card. Parking Depending on the place you are visiting there are several options for parking such as parking meters, public parking lots, or valet parking. Do not park in a prohibited place like an entrance or a street where there are no parking signs, otherwise the car may get towed and payment of a fine will be necessary to have it returned.

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Health Medical/Dental Systems Overview

Healthcare in México is usually very good, and in some places, it is top of the line. Most doctors and dentists in México today received at least part of their training in the U.S. and continue to travel to the U.S. and Europe for ongoing training.

Vaccinations There are no vaccinations needed for traveling to Mexico.

Insurance Mexico’s Social Security System (IMSS) is available for citizens and expatriates who hold jobs in the country, however it is recommended that you purchase private health insurance as public hospitals and health facilities are overcrowded and understaffed. Private hospitals and clinics have high standards of medical care. There are several private insurance companies, these provide health coverage for a monthly fee; how much is covered depends on what plan you choose to purchase. In Case of Emergency To call an ambulance dial 911 , 065 or +52 (55) 5557-5757 for the Red Cross.

Pets Registration

To bring a pet into Mexico, the owner must present a health certificate, all vaccinations must be valid, and the pet must be free of any external parasites. No birds, snakes or any endangered species are allowed into Mexico. Do not purchase animals at the local markets because they might be endangered species and it is not legal. For more detailed information please visit: http://consulmex.sre.gob.mx/sanpedrosula/index.php/bienvenida- y-directorio/98 . Care There are veterinarians in every city in Mexico. This expat blog provides great insights into costs of pet care and grooming

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Education The Mexican public school system is very limited. Most expatriates coming to Mexico with children enroll them in private schools. There are a wide variety of options for private schools from religious to non-denominational and same sex as well as co-ed schools. The school calendar is from August to June with breaks for Christmas and spring break. International Schools With an increased global assignee population from the US, Canada, Latin America, Europe, and Asia, as well as a rising middle class, spaces at international schools are in great demand. Destination Consultants in Mexico report that parents arrive in the country expecting their children to be admitted to high-profile schools such as Greengates and The American School, only to learn that the schools are highly competitive and space is limited. Parents may also think that either Destination Services companies or corporate employers have leverage and influence over the school decision, but that is not the case. Admissions follow a strict protocol and the schools expect the parents to own the process and be involved every step of the way. Dwellworks recommends that parents follow these steps to avoid surprises or disappointments regarding school placements: + Research the schools online as soon as the relocation assignment is offered + Apply online in advance of the home finding tour + Apply to more than one school + Be prepared to act on

acceptance with short notice, as admittance is on a rolling basis and availability is subject to frequent changes

+ Be ready to talk to schools directly regarding individual student applications; schools will only talk to parents and guardians (not employers or service providers)

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Housing Home Finding

Apartments normally have one to three bedrooms with sizes varying depending on the neighborhood and rent cost. Houses typically have two to three bedrooms, with one bathroom per bedroom, and walk-in closets. Most houses have small gardens or patios. Four bedroom apartments are almost non-existent, but sometimes three bedroom apartments have a study or a family room that can be closed and serve as a forth bedroom. Houses with four bedrooms are also very hard to find regardless of the size or price of the property; it is just how properties in Mexico are built. Mexican families that have more than two children typically have siblings of the same gender sleep in the same room.

Most properties are unfurnished and do not include appliances. Kitchens usually include a stove and an oven and sometimes appliances can be negotiated on a case by case basis with landlords. Options are limited for furnished and/or fully equipped properties. Most properties in Mexico are not pet-friendly. Landlords are often afraid of damages to the property. If the landlord does agree to a pet, they normally require an additional clause in the lease that states that any damages caused by the pet will be the tenant’s responsibility. Renter’s Insurance is not a common practice in Mexico; however, if interested in acquiring it, your Consultant can offer a list of providers.

Understanding the Rental Contract Most Mexican property owners expect the company to sign as guarantor and the relocating employee to sign as a tenant; it does not vary for assignment type. Some owners are willing to sign a lease agreement with the guarantor as long as they have bond. Contracts are usually for 12 months and can only be broken if there is a diplomatic clause stating a penalty if the tenant is transferred to another city. Notice must be given 30 to 60 days prior to departure. A deposit of one month’s rent is required. Rent is paid at the beginning of each month; rental figures advertised do not include taxes.

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Maintaining a Rental Property The landlord is solely responsible for structural damages. The tenant is responsible for normal wear and tear, and everyday repairs. Tenants are responsible for faucets, light bulbs, and toilets. Utilities The relocating employee usually arranges telephone, cable, and internet connections, contacting several providers that offer different plans to find the plan best suited to their needs. A private company distributes gas, and the building administration charges the tenants. Houses normally have a private contract with gas companies and receive the service Helpful Hint: Relocating employees should maintain records throughout their stay in Mexico showing proof of payment of all services, particularly water and electricity. depending on their consumption. All bills can be paid online, at banks, or even at supermarkets or any convenience store (Oxxo, Seven Eleven, Super K, etc.). Water and electricity bills always stay under the landlord’s name. The bills are paid every 30 or 60 days depending on the state. These companies are government owned, and for this reason there is a lot of bureaucracy that can create frustration when dealing with inaccurate invoices or meter readings. A typical departure begins with lease termination and notice to the landlord of your intention to vacate, followed by a pre move-out walkthrough of the rental property to assess possible damages/items to need to be fixed or cleaned. When you return the property to the landlord, the property must be in its original condition, minus normal wear and tear. Cleaning, repainting if you changed wall color, and repair of any damaged items during this period will be your responsibility. Avoid hammering nails or screws into wall tiles or their junctions, Formica cabinets, wooden doors or walls, or any surface that can’t be easily repaired because this is one of the most important details when returning a property. The documents that would guide you on what needs to be done before returning the keys are the lease contract and the inventory list made at the beginning of the lease period. Departure Returning a Property

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Helpful Hint: It is recommended that, roughly one month prior to the expatriate’s departure, the property should be checked with the presence of the expatriate and the company’s representative to have an idea of what will be expected when final check is made together with the landlord. This way you have time to fix any changes before the final walkthrough. The monthly rent, utilities, and all property-related expenses must be paid until all repairs are finished and the effective return of the property. If the property is being returned by a company representative, it is advisable to make an inspection with this person right after moving out. A representative should hold a power of attorney, made exclusively for returning the property. Without this document, your presence might be requested by the landlord to terminate the contract.

Other departure items may include: + Coordination of rental furniture pick up + Deposit returns from landlord and utility companies + Accompanied final move-out walkthrough of rental property + Advice on sale of car, major appliances, etc.

Cancelling Utilities and Services Having utilities and services installed is easier than cancelling them. Most companies do not allow a person other than the one who signed for the service to request the service be terminated. + Utilities such as telephone, cable, and internet can be cancelled over the phone , but make sure you have the account holder’s account number to request cancellation. Whenever applicable, organize the return of equipment before you leave the country + Bank accounts should be closed after you are removed from local payroll. Make sure to cancel all bills addressed directly to the bank and stop any automatic payments + Cancel all subscriptions you will no longer need and change addresses for the ones you want to keep + Cancel club or gym memberships + Taxes and payroll: make sure your employer has all the necessary documents to finalize your process. Remember to file a final income tax report so you are no longer legally bound to pay further taxes

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Household Help It is common for people in Mexico to hire household help. Many houses and apartments have a room for the maid in case you choose to hire a live-in maid; however, there is also the option of just having a maid during the day for cooking and cleaning. Many people also hire drivers and gardeners. As Dwellworks does not provide assistance in this matter, it is recommended to talk to the owner of the property for any referrals of people who have worked in the house or apartment before, or to check with other expats from your company who have hired these services. A great resource is referrals through friends who can offer recommendations.

Informative Websites

+ National Institute of Migration www.inm.gob.mx/index.php/page/pagina_principal/en.html + Visit Mexico www.visitmexico.com + Service of Tax Administration www.shcp.gob.mx/Paginas/default.aspx

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Dwellworks Juan Salvador Agraz #50Â Suite 601 A Corporativo Santa Fe 50 Colonia Â Santa Fe,C.P. 05348

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