Discovering Germany

Discovering Germany A Resource Guide for Daily Living

www.dwellworks.com

The information contained in this publication is provided by Dwellworks, LLC and its affiliated entities (the “Company”) as a service to relocating employees and should be used for general informational purposes only. While the Company undertakes measures to ensure the accuracy and completeness of the information in this publication, the Company cannot assure its accuracy or completeness and does not commit that it maintains updated information. This publication, in its entirety, is the sole copyrighted property of the Company and may not be modified, reproduced, sold, or otherwise distributed without the express written consent of the Company.

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Discovering Germany

Discovering Germany Willkommen! Welcome to Germany!

Whether you are a veteran or a novice, relocation can be both an exciting and challenging experience. This Dwellworks resource guide is intended to provide important information to consider as you relocate to Germany. Your assigned Destination Services Consultant will assist you as you transition into your new community. Additionally, your consultant will expand on the topics covered in this document according to the guidelines of your authorized program. On behalf of the Dwellworks team, we welcome you to Germany and hope you will find this information helpful.

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Contents Facts About Germany .............................................................................4 General Information ................................................................................4 Geographic Overview .............................................................................7 People and Culture .................................................................................8 Registrations.........................................................................................11 Money and Banking ..............................................................................17 Safety and Security...............................................................................19 Communication and Media ...................................................................22 Driving ..................................................................................................25 Health ...................................................................................................29 Education..............................................................................................32 Pets ......................................................................................................33 Housing ................................................................................................35 Informative Websites ............................................................................42

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Facts About Germany + Official Country Name: Deutschland + Capital City: Berlin + Official Language: German

+ Official Religion: While freedom of religion is guaranteed in Article 4 of the Basic Law (constitution), the predominant religion Germans practice is some form of Christianity + Currency: Euro, € + Weights and Measurements: Metric System + Electricity/Voltage: 220-240V

General Information Public Holidays Most schools, banks, and government offices are closed on national public holidays.

Holiday

Date

German Name

New Year’s Day Good Friday Easter Sunday Easter Monday

January 1

Neujahr

Friday before Easter

Karfreitag

Varies

Ostersonntag Ostermontag Tag der Arbeit Pfingstsonntag Pfingstmontag

Monday after Easter

May Day

May 1

Whit Sunday, Pentecost

50 days after Easter Following Monday

Whit Monday

German Unity Day

October 3

Tag der Deutschen Einheit Erster Weihnachtsfeiertag Zweiter Weihnachtsfeiertag

Christmas Day

December 25 December 26

St. Stephen’s Day/Boxing Day

Government Germany is a federal, parliamentary, representative democratic republic with a constitution called Basic Law. The Head of State is the President ( Bundespraesident ), who is an important ceremonial figure. The Head of Government is the Chancellor who is part of the executive branch and presides over a variety of different ministries. The Legislative Branch is made up two parts, the Bundestag and Bundesrat. The Bundestag is made up of 672 publically-elected officials and is the lower house in parliament. The Bundesrat is the upper house in parliament and is comprised of state representatives. Together, the two houses of parliament hold legislative, or law-making, power. The judiciary system remains separate from all the government branches to ensure a clear and unbiased interpretation of the law.

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Economy Germany has a strong social market economy built by a highly skilled labor force with a focus on innovation. As one of the world’s largest exporters, Germany’s leading industries include the automobile industry, along with telecom and international conglomerates. Volkswagen, BMW, Daimler, Siemens, Deutsche Telekom, E. ON, and BASF are some of the largest companies in revenue and employees. Germany is also the largest national economy in Europe and acts as one of the driving forces behind the Euro. Germany’s unemployment rate remains consistently low as the national economy continues to grow. Business Hours Business hours typically begin between 7:30 and 8:30 a.m. and lunch is taken around noon for 30 minutes. The workday ends between 4:00 and 5:00 p.m., with Fridays sometimes ending earlier.

Weather Germany lies in a temperate climate zone with four distinct seasons. Average winter temperatures are 0°C (32°F) and may vary year to year in snowfall and temperature. In the summer, temperatures range from 20°C to 25°C (68°F to 77°F) with more rainfall than other seasons. Despite the uniformity, temperatures will vary from different regions and altitudes. National Hazards/Severe Weather Severe weather and natural disasters are rare in Germany. Small earthquakes can happen on occasion. Heavy rains may cause flooding and landslides on rare occasions.

Time Zones Germany lies in one time zone, the Central European Time Zone (CET); it is one hour ahead of Greenwich Mean Time (GMT+1) or Universal Time Coordinated (UTC+1). Daylight Savings Time Germany participates in Daylight Savings Time (DST) two times a year. The first is on the last Sunday of March at 2:00 a.m. when CET changes to Central European Summer Time (CEST). The second is on the last Sunday of October, switching back to CET. Telling Time Germans use both the standard 12-hour cycle, and the 24-hour cycle, referred to as military time. Because there is no German equivalent to a.m. and p.m., military time is often used.

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Comparative Size Charts Although most countries try to standardize clothing sizes, there is still a great deal of variation, which often makes shopping in a different country very difficult. Even with a size conversion chart, always try clothing on before purchasing it.

Europe/ Costa Rica

Clothes

U.S./Canada

U.K.

Mexico

Brazil

XS

0-2 3-4 5-6 7-8

4 6 8

22-24 26-28 30-32 34-36

36 38 40 42 44 46 44 46 48 50 52 54

32-34 34-36 36-38 38-40 40-42 42-44

S

M

Women’s Pants

L

10 12 14 28 30 32 34 36 38

XL

9-10

38 40

XXL

11-12

28 30 32 34 36 38

28 30 32 34 36 38

71 (cm) 76 (cm) 81 (cm) 87 (cm) 92 (cm) 99 (cm)

Men’s Pants (waist)

Europe/ Costa Rica

Shoes

U.S./Canada

U.K.

Mexico

Brazil

5 6 7 8 9

4.5

-

35 36 37 38 39 39 40 41 42 43

37 38 39 40 41 41 42 43 44 45

5 6

3 4 5 6 7 8 9

Women’s Shoes

6.5

7

8 9

7.5 8.5 9.5

Men’s Shoes

10 11 12

10.5 11.5

10 11

*Sizes may vary depending on manufacturer and country of origin

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Geographic Overview Regions Germany has 16 federal states that retain a measure of sovereignty to create their own laws, taxes, etc. Most states were divided based on geographical or cultural regions. The five most visited states are Bavaria ( Bayern ), Baden- Wurttemberg, North Rhine- Westphalia ( Nordrhein-Westfalen ), Lower Saxony ( Niedersachsen ), and Hesse ( Hessen ). Within these five states, there is a wide variety of cultures and sights to see.

Major Cities The five largest cities in Germany are Berlin, Hamburg, Munich, Cologne, and Frankfurt. + Berlin: As Germany’s capital, it holds a population of 3,375 million people. Berlin is known for its art scene, nightlife, and history + Hamburg: This major port city in northern Germany is connected to the North Sea by Elbe River. With just over 1,734 million people, it is Germany’s second largest city + Munich: Known for the annual Oktoberfest celebrations, Munich is filled with history from century-old buildings to historic museums + Cologne: As the fourth largest city in Germany, Cologne sits on both sides of the Rhine River, just 80 short kilometers from Belgium + Frankfurt: Frankfurt is a central Germany city sitting on Main River. This area is a major financial hub + Other major cities: Stuttgart, Dusseldorf, Dresden, Leipzig, and Hanover

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People and Culture For the majority of German history, the culture has been shaped by intellectual and popular currents in Europe, both religious and secular. Germany is a modern society, mixing lifestyles and regional identities. Demographics Germany lies in the centre of Europe with a population of about 82 million, of which approximately 6.7 million are foreigners. The largest foreign communities are from Turkey, Italy, Poland, Serbia/Montenegro, Greece, and Croatia. Germany not only has the largest population in Europe (excluding Russia), but is also one of the most densely-populated countries in Europe, with an estimated average of 220 persons per square kilometer. Some 88% live in cities, but only four cities have a population of more than one million inhabitants: Berlin, Hamburg, Munich, and Cologne. Language German is spoken by 95% of Germany’s residents, with a variety of international languages making up the difference. Nearly 64% of Germans speak English as a second language. Religion The majority of Germans belong to Christian religious groups, of which, about half are Protestant and the other half are Catholic.

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Etiquette Greetings and Introductions

Always begin on a formal footing by shaking hands with everyone in a group as you meet them and again before you leave. Be sure to always say hello and goodbye when leaving. When meeting, men greet women first in a group setting, but there is no difference in an introduction.

Also be sure to teach your children to be polite. They should greet every adult with a handshake and a greeting with the person's title and last name.

Addressing People Always address people formally by including their title, such as Herr/Frau (followed by Doktor or another title) and their last name (e.g. Herr Meier or Herr Doktor Schmidt). Business Etiquette In Germany, business is kept formal and organized with a focus on detailed plans. Outside influences and personal business are kept separate, and there is typically a strong emphasis on the task at hand or future plans. Always arrive on time or early for appointments and meetings. Time and a person’s schedule are taken very seriously. Information should be conveyed directly and appeal to the intellectual nature of a German business person. Appearance and self-presentation are very important, so be sure to dress neatly and conservatively for the event. Dark suits with simple accessories are appropriate for both men and women. Punctuality Punctuality and timeliness are very important in German culture. Arriving five to ten minutes late is acceptable, but any longer and you should call to give notice and provide an explanation.

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Food Ingredients

Dishes can include meat and potatoes or noodles. Pork, beef, and poultry are the most popular varieties of meat, with pork being the most common. Wild game and seafood are regional specialties. Many Germans eat green salads as a side dish with their main meal.

Typical Dishes Traditional foods and dishes vary from region to region but normally include famous staples such as schnitzel, bratwurst, sauerkraut, pretzels, and spätzle’s. German pastries and bread are some of the best in the world and they are known for their black forest cake, lebkuchen , strudel, marzipan, and many more. While the Rhine region is known for excellent wines, the drink of choice in Germany is still beer, varying in flavor.

Dining Customs Traditionally, the largest meal of the day is eaten at lunch, with breakfast and dinner as smaller affairs. Breakfast is typically eaten in the morning by 8 a.m., lunch is eaten at midday, and dinner is eaten around 6 p.m. As the lifestyle of many Germans has changed, it is more common for dinner to be the main meal and for lunch and breakfast to be smaller, quicker meals. Tipping In Germany, a tip is already included in the bill. Nevertheless, giving a tip is common and expected. Approximately 10% of the bill amount is usually given, even after only purchasing one item. Alcohol and Smoking You have to be over the age of 16 to be allowed to purchase alcohol and over the age of 18 to purchase high-percentage drinks. Smoking is allowed from the age of 18; however, it is not allowed in restaurants, pubs, bars, etc. In some locations, there might be separated smoking areas. In public buildings or areas, smoking is often not allowed. This also applies to subways and railway stations. Please watch out for special smoking signs. There may be other regulations for certain areas in Germany. Grocery Most shopping for food is done at grocery stores. There are numerous chains around the country as well as small specialty or ethnic grocers.

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Registrations Visas

All non-EU citizens (except citizens from Australia, Canada, Israel, Japan, New Zealand, South Korea, and the U.S.) who want to live and work in Germany have to apply for a visa at least three to four months prior to their arrival in Germany. The application should be done at the German Consulate General nearest to their current, home country residence. Each accompanying family member also needs to obtain a visa. The visa application must clearly state that the applicant intends to work in Germany (this does not apply to accompanying family members). In case of failure to mention this fact, a business or tourist visa will be issued and the applicant will not be permitted to be employed in Germany.

The applicant usually needs the following documents to apply for a visa: + A valid passport + At least two, recent biometric passport photos

+ Possibly his/her work contract (translated in German) of the company in Germany + Further documents, like marriage/birth certificates or a health insurance confirmation

In addition, applicants have to submit a letter issued by his/her company which states name, date of birth, nationality, medical insurance, length of work contract, position, salary, and a detailed job-description. The application form for this visa (called an “Application for Residence Permit”) can be downloaded from the German embassy’s website. Requirements may change, therefore it is recommended to contact the Embassy/Consulate beforehand and clarify the individual application. It facilitates the embassy’s work when all documents are handed in at the same time. A visa application procedure can take up to three months. It is possible that further authorities are involved in individual cases. In this case, the above mentioned procedure can be delayed by several weeks. New Residence Registration ( Anmeldung am Wohnort ) Every person in Germany, whether German or a foreigner, has to be registered at his/her place of residence. This needs to be done within seven days of moving to Germany or within Germany. Applicants should go to the relevant registration office in their district with the following documents: + Completed and signed registration form (available from the residence registration office ( Einwohnermeldeamt ) + Passport(s) – photocopies will not be accepted, including visa (if applicable) + Sometimes rental contract or hotel confirmation + A written confirmation from the landlord

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Residence Title ( Aufenthaltstitel ) EU citizens will not need to apply for a residence or work permit, except Swiss citizens who have to apply for a EU residence permit. After arriving in Germany and registering at the new place of residence, all non-EU citizens have to apply for a residence title at the local foreign office ( Ausländerbehörde ). This residence title includes the work permit, if the person is entitled to work, and is issued as an electronic residence permit in credit card format. All residents of non-member states (including children aged six and older) receive their own electronic permit. The electronic residence permit requires (in addition to the biometric photo) taking fingerprints of every applicant aged six and up, and a personal signature at the foreign office. As the new permit is centrally issued by the federal print institution in Berlin, it currently takes about four weeks to receive the card, once it has been applied for. Foreigners entitled to work can receive a temporary permit first. The electronic residence permit includes the passport number, so if the passport changes, the residence card will have to be modified, too. Work Permit ( Arbeitserlaubnis ) All non-EU citizens will have to apply for a work permit at the foreign office. This work permit will be incorporated into the residence permit. This also applies to spouses who want to work. Work permit approvals can be obtained at the Central German Employment Office ( Zentralstelle für Arbeitsvermittlung, ZAV) or the local Employment Office ( Arbeitsagentur ). This process can take six to eight weeks or longer. For the application of a work permit it is normally necessary to supply + A copy of passport + Employment contract + Application letter (statement from the company with a detailed job-description) + Photocopies of university diploma and other qualifications + A curriculum vitae Work permits are linked to the employer and the location. Should the employer change, the work permit will need to be re-applied for. It is also important to note that work permits have to be renewed at least six weeks before expiry date. There are specific types of residence and work permits, like the EU Blue Card , which was introduced in August 2012. It is intended for highly skilled, non-EU, local hires. You can apply for an EU Blue Card if certain requirements like a minimum annual salary (subject to annual change) and job qualifications are met. The Blue Card can help in visa-free travelling to other European countries for a work permit application or to receive a permanent residence permit in Germany after some years.

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Tax ID ( Steuernummer ) Every person registering in Germany will receive an individual tax ID number (including children), to ensure their unique identification within the tax system. All further tax related entries are made electronically via the German tax system, ELStAM. The ID number will not change if you move homes or get marry. It will remain with you for life. It does not contain any information about you or the tax office responsible for your tax affairs. This ID is centrally issued and distributed by the Federal Finance Office in Berlin. The ID can be applied for during the registration at the new place of residence and will be sent to you via regular mail. Child Benefit ( Kindergeld ) Under certain circumstances, child benefit is sometimes granted by the German authorities. For this to be possible, the applicant pays into the German social security system. Child benefit has to be applied for in writing at the family department of the employment office, responsible for the parent’s place of residence. Child benefit may be paid for children under 18, or financially dependent children up to the age of 27. Please note: This is only general information, and each individual case may vary. If authorized by your company, your Dwellworks Consultant in Germany will assist you with this. Driver's License ( Deutscher Führerschein ) Driver’s licenses from EU countries as well as Iceland, Liechtenstein, and Norway do not have to be transferred if they have been issued before arrival in Germany and if the holder can prove that he/she has stayed in the issuing country for at least 185 days. They are valid within the EU without translation (exception: licenses from Greece). If a foreign driver’s license has expired, it is not valid in Germany, and must be extended in the issuing country. In case a holder of an EU driver’s license wants to exchange it for a German driver’s license, this is possible at the Führerscheinstelle, or driver’s license office, closest to your German place of residence. The cost is about €50. + Non-EU driver’s licenses are valid for a maximum of six months , counting from the date of arrival in Germany. However, a translation will have to be done right from the start by the Automobile Club or an approved translator; carry this with your driver’s license at all times + Drivers caught by the police without a valid driver’s license will be fined (approximately €255) and will be banned from driving for a period of three to four months. The car might be confiscated on the spot. Any damage caused by a driver holding an invalid license will not be covered by the liability insurance + Holders of non-EU driver’s licenses will have to obtain a German license when driving for a period exceeding six months. Depending on the country of origin of your driver’s license, a simple transfer might be sufficient. In most cases, you will have to take the practical and theoretical driving lessons and tests

Helpful Hint: German law requires every person in Germany to have identification. It is recommendable to have this with you at all times.

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Requirements Driver’s license must be issued at least 185 days

Translation & transfer:

Translation, transfer & theoretical test:

Translation, transfer & practical test:

Translation, transfer, theoretical & practical test:

before taking residence in Germany All EU states Gibraltar, Iceland, Liechtenstein, Norway

All others not mentioned here

Andorra, Australia, Bosnia & Herzegovina (class B), Japan, Korean Republic (classes 1, 2), Guernsey, Isle of Man, Israel (class B), Jersey, Monaco, New Caledonia, New Zealand (classes 1, 6), Polynesia (France), San Marino, Singapore, South Africa, Switzerland (translation only if not also in German) Car class only: Alabama, Arizona, Arkansas, Colorado, Delaware, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, New Mexico, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, South Dakota, Texas (*vision test required), Utah, Virginia,Washington State, West Virginia, Wisconsin, Wyoming, Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Northwest Territories, Nova

(These states do not fully acknowledge German driving licenses) Car classes: Connecticut

Taiwan (class B/BE)

District of Columbia Indiana Florida

Minnesota Mississippi Missouri Nebraska North Carolina Oregon Tennessee

Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon

Please note: Any driver’s license that needs to be transferred must have a date of issue on it, otherwise we advise you to obtain confirmation by the driver’s license office in your home country about the date of issue. The inter-state agreements upon which the below mentioned list is based change continuously. We will check in each individual case which procedure will apply to your license. By German law, we are not authorized to give legal advice. This information is based on our previous experience in this regard. However, we must point out that we cannot accept any liability for it. It is not possible to avoid this procedure by getting a new driver’s license from a state in the U.S. which agreed on easier rules with Germany. The acceptance of a driver’s license issued after first entry into Germany is tied to a stay of at least six months (185 days) in the country of origin of the license before re-entering Germany.

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+ Driver’s licenses obtained less than two years before arrival will always be considered to be “beginner’s licenses” which will lead to a probationary period for a maximum of 24 months. This also applies to EU-driver’s licenses. In order to avoid receiving a provisional license, the transferee can provide a letter of the original issuing authority confirming the date of issue of his first driver’s license + Holders of U.S. driver’s licenses with a certain expiry date need to transfer their U.S. driver’s license into a German license before it expires. Otherwise, they will be considered beginners and have to take theoretical and practical lessons and tests + International driver’s licenses are valid only in combination with the valid original driver’s license – they cannot be transferred into a German license + Time schedule: a transfer of driver’s license without any test takes about four weeks. When tests are required, the procedure may take up to three months. Therefore, we highly recommend you to start the application procedure well in advance Helpful Hint: Under certain circumstances, the German counties Hesse, Saxonia-Anhalt, Hamburg, and Schleswig-Holstein might grant transfers without exams to all valid U.S. driver’s licenses (car class) regardless of U.S. state in which they have been issued. Possessing time is approximately four weeks. The applicant must live and work in either Hesse, Saxonia-Anhalt, Hamburg, or Schleswig- Holstein in order to benefit from this alleviation and must have held a valid car class license for at least five years. When holding a license issued at a later date, it is necessary to prove that a license has been held before. For spouses and family members, this rule can be applied only if also working in one of the above mentioned countries. In addition, for Hesse and Schleswig-Holstein, the applicant must prove that he works for a U.S.-based company in Hesse or Schleswig-Holstein (with headquarters in the U.S.) or is self-employed U.S. citizen with his own business in Hesse/Schleswig-Holstein. For Hamburg, the applicant must work for a Hamburg-based company. All other conditions remain as described above. Please note that there might be further limitations. For example, this facilitated transfer process might not apply if the driver has any penalty points that are collected in a central database in Flensburg or if the driver had any accidents since his arrival in Germany. Documents to Provide for a Driver’s License Transfer ( Führerscheinstelle ): When a transfer is sufficient: + Application form for new license + Passport + One passport sized photo + Translation of the original driver’s license + Original and copy of national driver’s license (international driver’s license is not sufficient) + Confirmation of registration at place of residence (not requested in Frankfurt and Wiesbaden)

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When theoretical and/or practical tests are required: + Application form for new license + Passport + One passport sized photo + Translation of the original driver’s license + Vision test + Original and copy of national driver’s license (international driver’s license is not sufficient) + Certified participation of first aid course + Registration at a driving school + Confirmation of registration at place of residence (not requested in Frankfurt and Wiesbaden) + After application for the German license: driving lessons, theoretical and/or practical tests in the driving school Estimated Costs + Translation of original driver’s license at the ADAC fee: €26 to €50 (depending on the language) + Application for new license fee: around €50 + Confirmation of registration at place of residence by registration office + Fee: €8 (unless place of residence is Frankfurt or Wiesbaden) + Vision test: around €20 (at any optician) + First Aid Course at the Red Cross ( Arbeiter Samariter Bund ) fee: around €15 (in German), around €30 (in English) at a driving school + Registration at driving school fee: €150 (transfer of license without lessons) to €350 (including theoretical lessons) + Driving lessons (45 min) fee: €30 (in German), €40 (foreign language); Total number of lessons to be taken depends on driver’s ability; generally, four to six lessons are required + Fee: €45 (in German), €55 (foreign language) for motorway, overland or night lessons + Theoretical test fee: around €60 for the test plus €140 for foreign language study material in English, French, and other major languages. Prices for other languages upon request + Practical test fee: around €120 (in German), €140 (foreign language) The total costs for obtaining a German driver’s license amount to a minimum of €700 if you have to pass both theoretical and practical tests. The costs can be higher, depending on the location and individual situation.

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Money and Banking Banks

The European Central Bank (ECB) has taken the place of the German Federal Bank ( Bundesbank ) as safeguard for the currency and manager of currency reserves. The ECB is not only responsible for Germany but all countries belonging to the European Union. Although there will be many banking options in your area, some banks have more experience servicing international assignees. If your employer does not already have a preferred banker, your consultant will be happy to set up a meeting with banking personnel to establish your accounts and provide an orientation to the banking system. Banking in Germany is not free of charge. Monthly packages are available and can include certain combinations of services. These packages differ in price and service from bank to bank. Most of the major European commercial banks have associated banks, branches, or representative offices throughout Germany. Most banks also offer telephone or internet banking services. Private customers may also use the full-service savings banks ( Sparkassen ) , which are found in most cities and the credit-co-operatives (Kreditgenossenschaften ). Direct Banks ( Direktbanken ) are becoming more and more popular as they offer lower costs on accounts by avoiding retail branch offices.

Bank Accounts The procedure to open a bank account is relatively straightforward, however differs from bank to bank. Some form of identification will be necessary: normally a passport and the local registration documents indicating the German address, with some banks requiring a valid residence permit.

Exchange Exchanges are offered at airports and banks. When travelling with a credit or debit card, you can use an automated teller machine to withdraw funds, although check with your bank for any additional fees and limitations. Exchange rates can be found at the following link: www.oanda.com/lang/de/currency/converter .

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Payment Methods Payments can be made by cash, personal check, EC-Card, and less commonly credit cards. Credit Cards Credit card usage in Germany is not as widespread as in other countries due to the fact that credit cards incur an annual fee for the user and high fees can be charged for credit card payments on the seller’s side. Credit cards can normally be used in major department stores, hotels, restaurants, and other establishments. EC-Card The method of paying by Eurocheque Card (EC-Card) has become more and more popular. The card holder has to type in his PIN number or sign the receipt, which will be compared with the signature on the card. EC-Cards can also be used to withdraw money from most automatic teller machines (ATM) in Germany and throughout Europe. Some banks do not issue the EC-Card until the first three salaries have been paid into the account. Taxes While living in Germany, if you are on a local employment contract, you are required to pay taxes and submit an Income Tax Declaration every year. If you are on assignment, your company will inform you of what is needed. If you need more information and/or support on this, your Dwellworks Consultant can refer you to professionals in the area.

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Safety and Security Although some of the information and safety measures listed below may seem like common sense, it is worth reinforcing to keep in mind. At Home + Avoid sharing personal information by telephone to people you do not know + Never tell strangers about household routines + If a representative of a public utility company (i.e. gas, electricity, telephone) comes to make repairs at your home, ask them to present identification + Keep a list of the emergency telephone numbers at hand (nearest police and fire stations, nearest emergency hospital, etc.) On the Streets + Always be aware of your surroundings and avoid traveling to unsafe areas alone or at night + Also pay attention to personal belongings in large crowds to avoid pick-pocketing by both adults and children + Common sense rules while traveling the streets of Germany; taking large amounts of cash, expensive jewelry, and other precious items should be avoided if possible + Avoid traveling with an item that you cannot afford to lose + Always remember to keep personal items such as purses or cameras close to you in public spaces and do not leave personal items unattended at any time + Do not keep your documents, credit cards, checkbooks, and money together in the same pocket or wallet; also take photocopies of all your documents to keep at home In the Car + Inside automobiles, keep your packages and personal belongings out of the sight of other people, leaving them in the boot to reduce visibility + We suggest having a mobile phone with you – not only for safety but also for a mechanical emergency. Using mobile phones while driving is not allowed and will result in a fine

+ At night, try to park your car near a street light and avoid empty streets + Tell your children never to accept rides from people they do not know

Emergency Numbers + Police: Tel 110

+ Fire Service/Ambulance: Tel 112

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Embassy Contacts USA Neustädtische Kirchstr. 4-5 10117 Berlin Tel. 030 – 8 30 50 www.usembassy.de

Finland Rauchstr.1 10787 Berlin

The Netherlands Klosterstr. 50 10179 Berlin Tel. 030 - 20 95 60

Tel. 030 - 50 50 30 www.finnland.de/de info.berlin@formin.fi

www.dutchembassy.de nlgovbln@bln.nlamb.de

Poland Lassenstr. 19-21 14193 Berlin Tel. 030 - 22 31 30

United Kingdom Wilhelmstr. 70/71 10117 Berlin Tel. 030 - 20 45 70 www.britischebotschaft.de

France Pariser Platz 5 10117 Berlin Tel. 030 - 5 90 03 90 00 www.botschaft-frankreich.de

www.botschaft-polen.de Info@botschaft-polen.de

Australia Wallstr.76-79 10179 Berlin Tel. 030 – 8 80 08 80

Greece Jägerstr. 55 10117 Berlin Tel. 030 - 20 62 60

Portugal Zimmerstr. 56 10117 Berlin Tel. 030 - 5 90 06 35 00 mail@botschaftportugal.de Russia Unter den Linden 63-65 10117 Berlin Tel. 030 - 2 29 11 10 www.russische-botschaft.de info@russische-botschaft.de Spain Lichtensteinallee 1 10787 Berlin Tel. 030 – 2 54 0 07-215 www.info-spanischebotschaft.de

www.australian-embassy.de info@australianembassy.de Canada Friedrichstr. 95 10117 Berlin Tel. 030 - 20 31 20 www.canada.de enqserv@international.gc.ca Belgium Jägerstr. 52-53 10117 Berlin Tel. 030 - 20 64 20 www.diplomatie.be/berlin berlin@diplobel.org

www.griechische-botschaft.de info@griechische-botschaft.de

Hungary Unter den Linden 76 10117 Berlin Tel. 030 - 20 31 00

www.ungarische-botschaft.de info@ungarische-botschaft.de

Ireland Friedrichstr. 200 10117 Berlin Tel. 030 - 22 07 20

www.botschaft-irland.de berlin@iveagh.irlgov.ie

Czech Republic Wilhelmstr. 44 10117 Berlin Tel. 030 - 22 63 80

Sweden Rauchstr. 1 10787 Berlin Tel. 030 - 50 50 60 www.swedenabroad.com ambassaden.berlin@foreign.ministry.se Switzerland Fürst-Bismarck-Str. 4a 10557 Berlin Tel. 030 - 3 90 40 00 www.botschaft-schweiz.de vertretung@botschaft-schweiz.de

Italy Hiroshimastr. 1 10785 Berlin Tel. 030 - 25 44 00 www.botschaft-italien.de

www.czechembassy.org berlin@embassy.mzv.cz

Denmark Rauchstr. 1 10787 Berlin

Japan Hiroshimastr.6 10785 Berlin Tel. 030 - 21 09 40 www.botschaft-japan.de consular@botschaft-japan.de

Tel. 030 - 50 50 20 00 www.daenemark.org beramb@um.dk

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Personal Data Security In today’s digital world, personal and business data is at risk of being compromised. Hackers and scammers are getting creative as to the ways they manipulate or coerce individuals. As Relocation Service Providers, Dwellworks and its clients place great emphasis on ensuring comprehensive precautions to prevent data breaches. A recent trend involves hackers setting up fraudulent email accounts mirroring the accounts of relocation or real estate providers inclusive of fraudulent wiring instructions to collect real estate deposits, first month’s rent and/or closing funds. Please be aware that you will never be asked to transfer funds or make payments electronically (via email or otherwise) to Dwellworks. Dwellworks disclaims liability with regard to any third-party fraud that may arise in conjunction with any relocation transaction involving the transfer or funds or making of payments. + Email that appears to have come from someone you know but really isn’t: Email addresses can be manipulated to look like it is from someone you know. If the email doesn’t sound or look exactly right, check the full email address – especially the part after the “@” sign. When in doubt, send a separate email to the sender (or call) and verify that the email is legitimate + Never click on an email link that is from someone you do not know + Never download or open attachments from someone you do not know + Be especially wary of attachments that are . ZIP files claiming to be invoices or tracking information + Do not reply to or forward spam emails + Avoid using public Wi-Fi + Microsoft will never contact you directly regarding the health of your computer. Please do not allow anyone claiming to be Microsoft to remotely access your computer or give them your financial information + If you are reading your email in a web browser, be sure to click Log Off before closing the window + Make sure your computer Anti-Virus is installed and kept up-to-date To aid in the protection of your information, we offer the following email and computer security tips:

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Communication and Media There is a considerable range of telephone, internet, and mobile options depending on your individual needs. It is advisable to refer to consumer advice centres or the Internet (e.g. www.billiger-surfen.de ) in order to find the current best possible offers.

Telephone and Internet Land Lines

The international telephone country code for Germany is +49. Depending on the city you live in, state prefixes will vary in length and the standard length of most phones numbers is between 10 and 11 digits. Deutsche Telekom, Vodafone, O2, and E-Plus are some of Germany’s largest providers. There are different telephone systems available: + Analogue: one phone line (no internet). Least expensive system. + ISDN: Minimum of two phone lines and three phone numbers, several extra features, faster data transfer. + ADSL: Access technology that transfers data considerably faster than ISDN. Available almost throughout Germany, but not available in some remote areas or some parts of the city. Most providers offer flat rate packages for telephone lines, including DSL internet connections and sometimes mobile phones as well. Please be careful about contracts offered by the telecommunication providers. Some contracts are with one-month notice period, however, many offers are for a minimum of two years. Therefore, please ensure you are aware of the terms and conditions of any contract before signing. For longer term contracts (two-year minimum), providers insist on a compensation payment should you terminate the contract early, for example, the popular "Call & Surf" package from Deutsche Telekom. In some instances, as compensation you have to pay the full amount due until the end of the contract in a lump sum to get out of the contract. In general, please be aware that it may take a few days to a few weeks until your telephone phone and internet system can be set up and fully working. DSL is the most prevalent internet access technology with Deutsche Telekom as the industry leader. Other popular service providers are 1&1, Vodafone, O2, and Versatel. Call by Call Telephoning “Call-by-Call” can be less expensive than regular telephoning. Call-by-Call means that you dial a special number before your original telephone number. The cost of the call depends on the rates charged by the individual phone company. For numbers and costs please refer to the internet ( www.billiger-telefonieren.de or www.teltarif.de ). Please note that the telephone rates for Call-by-Call numbers may change daily.

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Public Telephones Most of the public telephones require the use of a telephone card ( Telefonkarte ), but a few still accept coins. Telephone cards are sold at post offices, in newspaper and tobacco shops, and in supermarkets. Telephone Directories Telephone directories are provided free of charge from Deutsche Telekom when a telephone connection is installed. A local edition and the yellow pages ( Gelbe Seite n) are also provided.

Telekom Directory Enquiry Numbers: + National: 11 8 33 – only German speakers + International: 11 8 34 – English and other languages

Mobile There are many major networks offering different packages and services. The selection

should be made carefully focusing on the needs of the user. + D1 (Deutsche Telekom Mobile Net) – www.t-mobile.de + D2 (Vodafone Net) – www.vodafone.de + O2 – www.o2online.de + 1 und 1 – www.1und1.de

Please note that for mobile phones, it is also highly recommended to choose a package suited to individual needs. Many of the less expensive offers are minimum two-year contracts with no termination possible during the minimum time period or paying a considerable compensation payment to terminate the contract. In some instances, you have to pay the full amount due until the end of the contract in a lump sum to get out of the contract. Television Cable is provided through a variety of regional cable companies. Many companies only service certain areas so be sure to check availability in your new home. Kabel Deutschland is the most common way to receive basic, German television channels and it is a nationally available provider. Depending on your location and service provider, there may be packages available that include other services like internet and additional language channels. Unitymedia and Kabel BW are also recommended. To receive programs in other languages, satellites are also common. Sky Deutschland, or just Sky, is the most commonly purchased satellite provider and has a wide variety of channels in numerous languages. Due to the increasing popularity of online-based television, you will also find that streaming television via internet is feasible option.

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Newspapers There are many popular newspapers in Germany. Each newspaper is offered in German, but they also have smartphone apps available for reading on the go. The German newspapers include: + Bild, www.bild.de + DIE ZEIT, www.zeit.de + FAZ, www.faz.net + Frankfurter Rundschau, www.fr-online.de + Sueddeutsche Zeitung, www.sueddeutsche.de + TAZ, www.taz.de + Die Welt, www.welt.de Postal Service The German postal service is quite reliable and efficient though rather expensive compared to other countries. Domestic letters should normally be delivered within one day. Stamps can be purchased at the post office, at vending machines outside the post office, and often in newspaper stores. The public post boxes are yellow. Most post offices open from 9 a.m. to 6 p.m., and some smaller offices close for lunch. Main post offices have extended opening hours. DHL, FedEx, and UPS are the three leading providers or international shipping. The Deutsche Post publishes its rates and restrictions in a booklet called “Leistungen und Preise”, which is available at all post offices. The same information in English is provided at the Deutsche Post’s website: www.post.de (English version available). Look for “prices and facts survey”.

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Driving Rules and Regulations

While it is true that driving in Germany is often associated with driving freedom and no speed limits, reality suggests caution. Radar speed traps can be found frequently on the autobahn and in residential areas. The same is true for red-light offenders who get caught by mounted cameras. Speeding can result in heavy fines, penalty points, and even the consequential loss of your German license. Fines are applied to irregularities such as illegally passing on the right, illegal parking and driving while intoxicated. The legal blood alcohol limit is 0.5 ‰ when driving and any levels above this limit will be fined. For blood levels above 1.1 ‰, driving becomes a criminal offence. For drivers on probation, the legal blood alcohol limit is 0.0 ‰ when driving. German law requires that all automobiles have a portable red reflective triangle and a first aid kit in their vehicle. If a car is stopped for any reason, the triangle must be placed 200 meters behind the car if on the autobahn and 100 meters behind the car on all other roads. The car's emergency lights should also be turned on. Germany also has a complicated right of way rule. Unless otherwise posted, the driver coming from the right at an intersection has the right of way. Just because you are on what looks to be a major road, does not mean you are on the "priority" road. A diamond-shaped sign (yellow in the center surrounded by a white border) tells you if you are on a priority road. + The basic speed limit is 50 kph (about 30 mph) in residential areas or 30 kph (about 10 mph respectively) which are designated areas, and 100 kph (about 60 mph) elsewhere + The official documentation for a vehicle ( Fahrzeugschein ) should be in the vehicle at all times + Motorcyclists must wear helmets and drive with the headlight on at all times + You must stop for anyone using, or preparing to use, a white-striped "zebra" pedestrian crossing + Buses have the right of way when they're pulling out from bus stops + Round blue signs with white arrows inside them show permitted directions of travel. For example, if there are arrows pointing both up and to the right it means you have your choice of straight ahead or right, but left is prohibited. If there is a single arrow pointing left it means "left turn only” + Motorists may not pass a bus that signals with its indicator that it is approaching one of its stops. Once the bus has stopped, you can pass it, but at walking speed. Cars headed in the opposite direction must also use walking speed when a bus is stopped with its indicator on Winter Tires Since December of 2010, you are legally obliged to have “M+S” tires during winter; you face a fine if you drive your car without those tires. When causing an accident without the tires, you are no longer covered by insurance.

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Discovering Germany

Car Registration If a vehicle is brought to Germany, it must be registered at the place of residence within four to six weeks. The following paperwork is needed: + Passport + Registration papers from country of origin + Original invoice or sale contract to prove the power of disposal + Proof of liability insurance for the car if it was second hand when you bought it + “ Unbedenklichkeitsbescheinigung” (UBB) from Flensburg stating that the car has never been registered in Germany. If the car was made in Germany and a “ KFZ- Brief ”, i.e., a document indicating ownership, has never been issued, you will need a certificate from the car manufacturer in Germany stating that the KFZ-Brief has not been issued + “EU- Typgenehmigung ”. This means a confirmation that the vehicle in general is able to be registered in other EU-countries. Normally you will get this when buying a car from the car dealer. For cars not older than three years, the statement is already standard. If you do not have this, the car has to be checked in Germany by the TÜV (Technical Inspection Agency) to get all the data needed Roadworthiness Test – MOT (TÜV) All motor vehicles have to undergo a roadworthiness test at regular intervals (a new car for the first time after three years, after that every two years). Some garages will also take the car to the test for a fee. The registration document ( KFZ-Schein ) is needed. If the car passes this test, a TÜV sticker is fixed onto the rear number plate of the car. The expiry date is shown by the number at the top of this sticker. It is a legal requirement to have a TÜV- approved first aid kit and a reflective triangle in the car at all times. Emission Test ( Abgas-Untersuchung, ASU ) This special measurement of exhaust emissions can be carried out by any reputable garage. It is compulsory every year or every two years, depending on the type of catalytic converter in the car. When the car has passed this test, an ASU sticker showing the expiry date is fixed onto the front number plate of your car. Environmental Badge Obligatory for Green Zones In many German cities, environmental green zones ( Umweltzonen ) have been created. An environmental zone is an area into which only vehicles that comply with certain emission levels are allowed to drive. These cars must be marked with a certain windscreen environmental badge. The following signs mark the beginning and the end of the green zone. The additional sign with the badges marks which badges are free to pass into the zone. + Insurance card from a German insurance company ( Deckungskarte ) + Roadworthiness and emissions tests (TÜV and Abgas-Untersuchung ) Helpful Hint: For further information on imported cars, the Federal Office for Vehicles ( Kraftfahrt Bundesamt ) should be contacted. Their website is www.kba.de .

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