2017 Dwellworks Annual Report

before getting a true sense of the properties or community. In fast-moving markets, however, a renter needs to preview and understand available inventory and market dynamics in advance, so they are comfortable and ready to make a well-informed decision, upon arrival. To address this market reality, we introduced our proprietary online portal, myDwellworks™ to not only facilitate information exchange of properties and neighborhoods, but to act as a single hub for communication, planning and managing the service experience. This allows those in the program to get a head start on their move. In any rental market, and especially in those that are fast-paced, having a local partner can make the difference between securing the ideal property and settling for less. Today’s renter doesn’t necessarily need someone to tell them why San Francisco is expensive or what the climate is like in Seattle; instead, they value insight from a local expert to learn the small but meaningful differences across a city landscape. We responded to changing marketplace dynamics by combining our local expert with the platform technology of myDwellworks™ to develop products like our Rent Assist ™ suite of solutions. Within the customized structure of these programs, prospective renters receive tailored treatment. Since the inception of Rent Assist ™, we have helped tens of thousands of US renters find their ideal home and have expanded the use of this service to Canada as well. The results have been undisputable. On average, renters supported through Rent Assist ™ have a higher satisfaction rating and faster turn time than those placed in traditional “tour for a day” programs. People looking to rent will always need help, and the definition of that help is constantly changing. As technology enables easier and faster self-service, we will continue to adapt to the changing landscape of customer expectations.

“I am excited about our move to the Bay Area now (to be honest, the decision to move was very stressful and working with Dwellworks was one of the best things about the move). I couldn’t have hoped for a better experience.” — Tricia, US Transferee