2017 Dwellworks Annual Report

Listen, Learn,

LESSONS FROM THE MOBILITY MARKETPLACE

A s a supplier to the mobility service partners of corporations worldwide, Dwellworks has many customers to satisfy. Therefore, our service delivery structure is a multi-sided platform. We work with each of our clients to deliver solutions aligned with their corporate clients’ policies, practices and cultures as we strive to ensure an exceptional local service experience. Flip the platform, and we pride ourselves in working as a true partner with our managed networks, ensuring we fully understand their needs and providing the tools necessary to deliver excellent service on behalf of our clients. A pivotal component of being a successful partner is asking questions and listening to what our clients tell us; they share needs that reflect market trends. Here, we share a few examples where partnered listening led to partnered solutions. Supply Chain as a Service Our longest-held client relationship is with the Supply Chain Management teams at relocation management companies. Their role links us to the relocation value chain: the RMCs sales/account management and operations teams, the corporate clients and the relocating employees. Our RMC Supply Chain Managers are true partners who keep the two-way channels of communication open. Their articulation of the market’s voice has driven our growth and diversification. Being close to the ultimate customer—through our partner channel—has also allowed us to stay current in our own network management practices. Personal touch is a primary element of how we maintain great relationships with our independent contractors; we’re also committed to having our network professionals see Dwellworks as the partner

of choice. We recognize that a Dwellworks network member is more than a subject matter expert; they are teachers, mentors, advisors, psychologists, advocates and more. “I have always believed our responsibility as a supplier partner could very simply be summarized as listening, understanding and then delivering on what makes our customers’ jobs easier. Today’s Supply Chain Manager not only recognizes the tactical value in the help we provide to each assignee, but also embraces the power of the strategic impact suppliers can provide.” —Meredith Kennedy VP, Global Account Management As volume continues to rise and customer needs diversify, the expectation for service excellence from the professionals in our network also grows and evolves. We want to provide the volume they need to sustain their engagement with us, while simplifying the engagement itself. Anything we can do to make working with Dwellworks easier— from updating system information, providing feedback, accessing area information, and ultimately, delivering services— is a well-repaid investment on our part. We deliver that support through a platform that simplifies and expedites our interactions between suppliers and partners. While this platform was originally launched to support Destination Services, we’re continuing to build it out as a resource and tool for our entire supplier network ecosystem.

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