RAN Live 2021 - eNetwork Conference Special

The Regulatory Environment: Things to Look Out For

NATHAN EMERSON

Nathan is the CEO of Propertymark - the UK’s foremost professional and regulatory membership body for sales, letting and commercial agents with over 12,000 offices and 18,000 professional members.A highly experienced industry practitioner with over 27 years operating within a professional multi-practice estate agency environment, Nathan has considerable insight into the working practices of the property industry and consumer journeys. Nathan works alongside both estate and letting agents and also with Proptech start-ups through the Land Registry backed Geovation hub and NAR Reach UK to introduce modern technological solutions to the home buying and selling process. In a fascinating presentation Nathan will provide an overview of key legislation, policy and regulatory updates in addition to sharing sector specific statistics, trends and notable information.

MELANIE HOWELL

Melanie is the Training and Development Manager at Manning Stainton a RAN member. She has worked within the Estate & Lettings Agency business for over 17 years, starting with zero experience in the property industry having previously only worked in customer service roles. She quickly realised that the property industry is all about customer service something that she knew only too well. Initially in Sales she supported various roles until 2007/8 when sales fell to the ground overnight and she was asked to step into the world of Lettings to help manage the influx that was about to hit. With no experience in this field, it was tough but she learnt on her feet and soon realised she absolutely loved it. Having spent many years in lettings,Melanie now helps train and develop teams and individuals new to the industry but also those who are looking to learn more about how they can be the very best at what they do. In this session, Melanie will be exploring the additional revenue streams and opportunities within the landlord & tenant customer journey with top tips on when to introduce them. She will also be recognising the importance of client relationship management to stabilise and grow your lettings portfolio through great service. Lettings: Maximising Opportunities & Client Management