RAN Live 2021 - eNetwork Conference Special

2021 CONFERENCE SPECIAL

RAN Live 2021

Making Connections Count network e

Host Georgie Barrat

Expert Speaker Line Up!

Proud sponsor of the Relocation Agent Network Conference & Exhibition 2021

As platinum sponsor of the Relocation Agent Network Conference & Exhibition 2021, we’re looking forward to welcoming you all to our stand. Many Relocation Agent Network members are already supporters of OnTheMarket and we hope that more will join us too. We look forward to meeting you all soon.

We are listening

Want to find out more about listing at OnTheMarket? Scan the QR code to send us an email today.

Everything you need to know

Business Conference

08:30 Registration & Trade Exhibition 10:00 Welcome 10:05 Network Dwellworks Update 10:20 Keynote Speaker - Kate Ancketill 11:00 Trade Exhibition and Refreshment Break 11:30 Industry Expert Panel Session 12:05 Keynote Speaker - Peter Brodnicki 12:35 Awards – Customer Relocation Awards 12:45 Trade Exhibition and Lunch 14:10 Global Session - Overseas Perspectives 14:40 Breakout Session 1 15:10 Trade Exhibition and Refreshment Break 15:40 Breakout Session 2 16:00 Awards - Employee of the Year and Top 3 Negotiators 16:10 Keynote Speaker - Roger Martin-Fagg 16:50 Event Close 16:55 Drinks Reception in the Exhibition Hall Continuing Professional Development (CPD) Credit Earn seven hours’ worth of CPD credit for 2021 by attending RAN Live 2021. Visit the registration desk on the day and either leave us your business card or ask for a CPD form to fill in. We will then email you a CPD certificate the following week. It’s that easy!

Trade Exhibition

Open from 08:30 to 17:30 (including the drinks reception), delegates will have the opportunity to attend the Trade Exhbition during breaks throughout the day. Discover the very latest products and services available and take advantage of exlusive Network discounts!

OnTheMarket Moneypenny Agents Together Mortgage Advice Bureau

GOTO Group Homesearch The ValPal Network The Lettings Partnership Property Webmasters Sprift iamproperty BriefYourMarket.com Dataloft Inform HIVE Estate Agency Services Spectre Street LIVE Conveyancing Focal Agent ESTAS Propertymark Landmark Estate Agency Services Dezrez Simply Conveyancing Inspect Real Estate Kerfuffle

Giraffe 360 Acaboom Swiftly Moving Your Lead In Vaboo

Conference Sponsors Thanks to this year’s sponsors...

Win a Chocolate Hamper in our Conference App Challenge! Take part in our Conference App Challenge! Throughout the day you will be set challenges via the conference app that will earn you points. The delegate with the most points at the end of the conference will be announced the winner. So you can keep track, the leader board will be shown throughout the day. Employee of the Year The Employee of the Year Award will be announced during the Conference, by our sponsor Agents Together and receive a prize worth £500. Good luck to everyone who has been nominated.

ALL OF THIS YEAR’S SPONSORS WILL BE PART OF THE APP CHALLENGE

Follow us #RAN21!

@RelocationAgent

Sponsored by

@relocationagentnetwork

@relocationagentnetwork

@relocationagentnetwork

Conference Extras

Access the Conference App

Available to download, the App provides all the key inforamtion about agenda, speakers, sponsors and exhibitors, keeping you in the know

ahead of RAN Live 2021! Other features include • Ask A Question Facility • Push notications, keeping you up to date with the latest Conference news • Networking with fellow delegates This year access via the CrowdComms portal app via Apple App Store or Google Play.This year’s app is also web-based go to www.ranlive2021.co.uk Once you have opened the app, you can then save it onto your home screen for easy access throughout the Conference.

Enter Event Code: ranl21

Vis i t Our Photo Booth

Our RAN branded photo booth will once again be available at the National Conference, at selected times. It provides each of you with a great promotional opportunity and is easy as 1-2-3.. 1. You and your team visit the photo booth located in the foyer. 2. Our conference photographer takes your team photograph, with a specially designed ‘Your Local Expert’ Certi f icate After the event, we send you the photograph, along with a press release detailing that your company is the local area’s selected Relocation Agent Network member. 3.

Host Day and Evening Georgie Barrat

RAN Live 2021

Our event host is Georgie Barrat, a technology journalist, broadcaster and presenter. As well as co-hosting Channel 5’s Gadget Show she is a regular on ITV, has written about technology for publications including Marie Claire to the Mirror to the Huffington Post, and offered thoughts and opinions on Channel 4 and the BBC . Alongside her work as part of the Gadget Show team, Georgie is a regular on ITV’s Weekend as the show’s resident tech expert and has created reports for ITV Tonight. Other presenting credits include Channel 5’s The Wright Stuff alongside Matthew Wright and live coverage of Formula E. She has also worked on-camera with a range of tech companies including Sony,Acer, EE,Asus and HP. Away from reviewing the latest devices, apps and developments Georgie tackles everything from the effects on business and society by advances in technology to the keys to engaging with and motivating Millennial and Generation Z employees. She is also passionate about women working in technology and encouraging school-age girls to learn to code and be involved in STEM subjects (science, technology, engineering and mathematics). She strives to make technology and the digital world as exciting, relevant and inclusive as possible.

Keynote speaker

RAN Live 2021

Kate Ancketill Adapting to Customer Trends and Engaging New Generations

In eye-opening, informative and inspirational multi-media presentations,Kate Ancketill is a business futurist with a retail, consumer, brand, hospitality and technology specialisation, making complex societal shifts and emerging technologies relatable for any audience. In her session Kate will help prepare you for the challenges and opportunities presented by changing consumer behaviours, the next generation of staff, the impact of technology and how the retail landscape might change the UK residential property market. In 2000, Kate founded GDR Creative Intelligence, a London and New York based retail trend consultancy, delivering the insight that unlocks and empowers innovation. She works with researchers, insight professionals and consultants to generate highly curated storylines on innovation within global retail and hospitality, with a short to medium-term focus. As the CEO and founder of GDR Creative Intelligence, Kate Ancketill has accrued more than 21 years of experience in trends affecting business sectors and consumer behaviour, sharing her visionary insights around the world. Kate has considerable experience in live TV, radio, podcasts, events and print. She has worked extensively with media organisations of all sizes, from national broadcasters to specialised trade publications.

We look forward to welcoming Kate at this year’s conference with what we are sure will be a lively and thought provoking session.

Keynote speaker

RAN Live 2021

Peter Brodnicki Imagine. Build. Learn. Adapt.

Peter has been CEO of Mortgage Advice Bureau (MAB) since 2001 and has overseen the business as it has grown to become the UK’s most recognised intermediary consumer brand, winning over 150 national awards for the quality of its advice and service. Now, with a network of over 1,600 advisers offering expert mortgage advice on a local, regional and national level to consumers digitally, face to face and by phone, Mortgage Advice Bureau handles over £16 billion worth of loans annually. It was also the first – and is currently the only – mortgage intermediary to have floated on the London Stock Exchange, having joined the Alternative Investment Market (AIM) in November 2014. MAB came to market in 2000 as the first specialist mortgage network dedicated to the estate agency sector.The business has been on an incredible journey over the past 21 years and continues to evolve with estate agency still very much in its DNA. Peter describes MAB as a customer-obsessed business that is entering the most exciting time in its 21 year history. Developments in technology will allow for enhanced engagement with future customers, presenting a wealth of opportunities that have been alive only in Peter’s imagination until now. The most exciting times lay ahead for MAB and Peter will share details of how the business got to where it is today, the challenges faced, risks taken, key decisions made and – perhaps most importantly – why he believes the next five to 10 years will bring tremendous opportunity for those with a passion for the industry.

Keynote speaker

RAN Live 2021

Roger Martin-Fagg Economic Overview

Back by popular demand, Conference favourite, Roger Martin-Fagg returns as this year’s keynote economist. Roger started his career as an economist with the New Zealand Government and returned to the UK to work in the air transport industry before teaching strategy and economics at the Henley Management College.He specialises in making economic activity, trends and indicators understandable to non-economists,cutting through jargon to reveal what the numbers really mean. Roger has designed and facilitated strategic management programmes for organisations including PowerGen, Lloyds Banking Group, EDS, and The Economist. He is also the author of Making Sense of the Economy, a practical explanation of everything from GDP to money supply to interest rates, aimed at those who are not economists. At the Conference… Roger will provide an economic outlook for the near and long term. He will share his insights into the financial and policy worlds, and combine these with management strategy, so that you may understand how the current economic climate may impact the UK housing market and your business.

RAN Rewards 2021/22

GENERATE MORE LEADS

GENERATE MORE REWARDS

HOW TO EARN VOUCHERS Earn a £10 multi-store shopping voucher for each individual vendor or landlord lead that is valued between 1 November 2021 and 31 October 2022 inclusive. Winners will receive their voucher code(s) at the end of each month. There is no limit to how many vouchers anyone can earn. PLUS one lucky winner will win a £5,000 cash prize. Every shopping voucher earned during the lead year will double up as a ticket in the main draw. The winner will be announced at the 2022 National Conference.

THE MORE LEADS YOU GENERATE THE GREATER YOUR CHANCE OF WINNING

£5k!

*Full terms and Conditions can be found on the homepage of Relocation Agent Network’s online application (version 5)

Overseas Perspectives

Our global session, Overseas Perspectives, will feature market trends and business/brand development ideas from three real estate leaders in the Dwellworks portfolio. Dima Lorenz, from APAC, Gus Waite, from New York City and Shelly Bean from Seattle will share news and perspective from their active and growing markets.Andrew Scott, Managing Director for RAN, will host this virtual session.

Dima Lorenz Director and Co-founder Ark Properties, Shanghai Vice President,APAC Dwellworks

Dima is the Director and founding partner along with his wife, of Ark Properties, a China-based real estate brokerage focusing on corporate relocation and leasing services in Shanghai. Initially a boutique real estate brokerage, the business quickly expanded to corporate relocation and destination services with a primary focus as a vendor to China-based multinationals and global Relocation management companies. In 2018, the company was acquired by Dwellworks. Dima was born in Hong Kong, raised in Germany and speaks German, English and Chinese. He is a real estate enthusiast and investor and since 2017 serves as a member of the Global Advisory Board of the Leading Real Estate Companies of the World. He has been in Asia for nearly 20 years and recently relocated to Perth, Western Australia with his family.

Ralph “Gus”Waite Managing Broker, Station Cities,Tri-State/New York

Gus is a 15-year veteran of theNewYork real estate scene.Managingdirector at several large firms, thousands of transactions, a thought leader on bringing transparency, professionalism and good humour to the process of finding a customer’s first home in New York. Currently he is the New York Tri-State Managing Broker for Station Cities, the real estate division of Dwellworks, with oversight for 50+ agents. Gus’ specialty is streamlining the search, using his encyclopedic knowledge of New York buildings and owners to streamline every search, and recognising that finding a home needs a holistic approach. Emotional intelligence, context process and mentoring others are his passion.

Shelly Bean Designated/Managing Broker, Station Cities Seattle

Shelly Bean is an accomplished eight year real estate professional in the greater Seattle, Washington area. She quickly rocketed from a top producing agent to company trainer and mentor, to her current role as founder and leader of the Seattle operations of Dwellworks’ specialty real estate brokerage Station Cities. With a formal and extensive background in education and training, Shelly seeks to lead her team through growth, discovery and professional development as they continually expand their local services, expertise, and relationships. Her leadership has propelled the two and half year old Dwellworks startup operation to a multi-million-dollar business - most of which has been during the pandemic. Shelly’s success is anchored in her approach to having high level agents deliver unmatched services to those relocating to the area.

INDUSTRY EXPERT PANEL SESSION Three strategies to win more resi-instructions for your estate agency Hosted by Christopher Watkin a panel of industry experts covers how exceptional customer service can gain youmore instructions,business generation techniques and marketing.

Christopher Watkin

Christopher Watkin is the UK lettings industry’s No.2 Business Generation Guru, helping hundreds of UK letting agents attract landlords to swap agents to his clients’ lettings agencies. In his spare time, he interviews the great and good of the property industry on his (infamous) WatkinSofa.

Breakout Sessions

Choose from two industry-related topics, each one hosted by an expert in their field.

Breakout Session 1 RAN Stage - Tony Morris will show you a 10-step process for better sales OnTheMarket Stage - John Bullock will guide you through recruiting and staff retention. Breakout Session 2 RAN Stage - Nathan Emerson will give an update on regulations in the property industry OnTheMarket Stage - Melanie Howell will explore maximising opportunities and client management in lettings.

Tony Morris is an international sales speaker, best-selling author of five books and MD of an International sales training company. Him and his team have helped develop over 10,000 negotiators and valuers in the leading independent agents in the UK and Europe. He has helped the likes of Savills,Marsh & Parsons,Webbers, Lucas Fox (leading real estate in Barcelona), Beau Village (leading real estate in South West France) to name but a few. On his podcast, Confessions of a Serial Seller, Tony has interviewed the top 100 sales performers from around the world, to learn what they do differently to give themselves an unfair advantage over their competitors. Tony’s sales superpower sees him conduct LIVE sales calls on stage to his audiences’ dream prospects and most importantly, he gets results. Having attended over 1,000 valuations with some of the leading estate agents in the UK, Tony has seen first-hand what the top performing valuers do differently, to give themselves an advantage over their competitors. In this session, Tony will share the perfect 10-step call to qualifying a vendor and a landlord. He will share the ideal confirmation process for both an email and the five magic ingredients to hand deliver on a pre- valuation. Once implemented, watch your conversion rate increase and be able to command the fees you really deserve. How to Convert More Valuations into Instructions and Command Higher Fees

TONY MORRIS

John is a driven, enthusiastic and dynamic individual that started his successful career within both the Leisure and Retail sectors, becoming the youngest General Manager of a market leading company by the time he was 24. His career continued at pace moving him through the ranks to operate at board level.After many years in a senior operational role John became an International Business Consultant and for the last 15 years has worked with a diverse mix of organisations ranging from large blue chip companies through to the public sector, dealing with large programmes through to 1:1 Executive Coaching. He specialises in award winning pragmatic, leadership, business improvement, high performing teams and change programmes.This draws upon his senior operational / commercial expertise within industry. John is a Strategic Partner of Tony Morris International (Sales Training Academy).He works at a senior level across all sectors and has a proven record in enabling organisations to move forward in a results focused way, engaging their employees to deliver the return on investment and culture required. John’s sessionwill be intwoparts,thefirst lookingatemotional intelligence and understanding people, covering topics such as the link between Thinking-Emotions-Actions & Results (TEAR Model Exercise), internal ‘Self Talk’ (Helpful v Hindering), generating helpful happy behaviour and brain cells and pathways. The second part will look at recruitment & retention and the basic recruitment steps, picking the right profile fit, attitude over aptitude and ACE v COP leadership approach. Top Tips for Recruitment & Retention of Outstanding Employees

JOHN BULLOCK

The Regulatory Environment: Things to Look Out For

NATHAN EMERSON

Nathan is the CEO of Propertymark - the UK’s foremost professional and regulatory membership body for sales, letting and commercial agents with over 12,000 offices and 18,000 professional members.A highly experienced industry practitioner with over 27 years operating within a professional multi-practice estate agency environment, Nathan has considerable insight into the working practices of the property industry and consumer journeys. Nathan works alongside both estate and letting agents and also with Proptech start-ups through the Land Registry backed Geovation hub and NAR Reach UK to introduce modern technological solutions to the home buying and selling process. In a fascinating presentation Nathan will provide an overview of key legislation, policy and regulatory updates in addition to sharing sector specific statistics, trends and notable information.

MELANIE HOWELL

Melanie is the Training and Development Manager at Manning Statinton a RAN member. She has worked within the Estate & Lettings Agency business for over 17 years, starting with zero experience in the property industry having previously only worked in customer service roles. She quickly realised that the property industry is all about customer service something that she knew only too well. Initially in Sales she supported various roles until 2007/8 when sales fell to the ground overnight and she was asked to step into the world of Lettings to help manage the influx that was about to hit.With no experience in this field, it was tough but she learnt on her feet and soon realised she absolutely loved it. Having spent many years in lettings,Melanie now helps train and develop teams and individuals new to the industry but also those who are looking to learn more about how they can be the very best at what they do. In this session, Melanie will be exploring the additional revenue streams and opportunities within the landlord & tenant customer journey with top tips on when to introduce them. She will also be recognising the importance of client relationship management to stabilise and grow your lettings portfolio through great service. Lettings: Maximising Opportunities & Client Management

2021 RAN Awards

The black tie evening is the perfect way to clebrate the past 12 month’s successes. This year we welcome Madhen our live band to get the party started!

Evening Awards Dinner

19:30 Pre-dinner Drinks 20:00 Gala Dinner 21:45 Host Georgie Barrat 21:50 Charity Fundraiser 22:10 Awards Ceremony 22:40 Celebrate with MadHen 23:25 Networking & Music 01:00 Carriages

Supporting Agents Giving This year, we invite Award Dinner guests to take part in fundraising on the night in support of Agents Giving. Agents Giving is a charity dedicated to raising money for great UK causes, including the British Heart Foundation, Macmillan Cancer Support, and local community charities too. For more information, visit agentsgiving.org/

Good luck to all those who have entered this year’s 2021 Network Awards!

2020 Agent of the Year Winners, Duncan Yeardley

Agent of the Year Best Agent Regional Award Customer Service Award Employee of the Year Supplier of the Year - sponsored by Kerfuffle Outstanding Achievement Award – New for 2021

Venue

Birmingham Hilton Metropole was the venue for the very first National Conference & Exhibition in 1994. During 2021 the hotel has been totally refurbished, including all bedrooms, meeting areas and restaurant.

Travelling to our 2021 venue The hotel is situated off the M42, connected to the NEC, while Birmingham Airport and Birmingham International Rail Station are just two miles away.A free 24-hour shuttle is also provided. Free Parking There is complimentary parking for your entire stay. The hotel car park is operated by ANPR (Automatic Number Plate Recognition). To pre-book your parking, please click on link below and go to ‘Pre-Book Parking’ and enter your details

Upon arrival the barrier entrance will lift delegates and the same upon departure.Any delegates who arrive and have not registered are able to register on the event day prior to departure. Don’t worry if you have forgotten to pre-book, delegates can still get free parking, when you arrive at the car park go to Pay As You Go Parking and enter the details below. • Vehicle Registration Number • Event / Discount Code - KJJPH Please note that registration does NOT guarantee a space in the hotel car park. Cars parked in the NEC car parks are out of the hotel’s control and charges are variable.

and the event discount code. Click Here to Pre Book Parking • Vehicle Registration Number • Entry Date & Time • Exit Date & Time • Event / Discount Code - KJJPH

Not Booked Your Room Yet? Go to http://eventsathilton.com/ show/60bf32b38e6fae3ade9d33bc

For additional information or queries about the Conference, or the online booking form please contact your Regional Manager or Alyson Brown at Dwellworks, email alyson.brown@dwellworks.com Our delegate registration will close at midnight on Monday 29 November 2021, after which time, we will not be able to take any further bookings for either the Conference or Awards Dinner. Please ensure you book all places before this date. In the unlikely event that the Conference agenda is subject to change, Relocation Agent Network reserves the right to substitute speakers, sessions and timings accordingly.

Local experts, national reach.

Making Connections Count

relocationagentnetwork.co.uk