Discovering Costa Rica

Discovering Costa Rica A Resource Guide for Daily Living

www.dwellworks.com

The information contained in this publication is provided by Dwellworks, LLC and its affiliated entities (the “Company”) as a service to relocating employees and should be used for general informational purposes only. While the Company undertakes to ensure the accuracy and completeness of the information in this publication, the Company cannot assure its accuracy or completeness and does not commit that it will undertake to update the information. This publication, in its entirety, is the sole copyrighted property of the Company and may not be modified, reproduced, sold, or otherwise distributed without the express written consent of the Company.

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Discovering Costa Rica

Discovering Costa Rica ¡Bienvenido! Welcome!

At Dwellworks, we recognize there is much more to relocating than finding a new place to live. Familiarizing yourself with the neighborhood, finding your way around an unfamiliar city, and finding your new home are top priorities. The Costa Rica Country Guide was created with you, the relocating employee, in mind. The Dwellworks team is focused on alleviating any of the concerns you may have and working with you to ensure your transition to Costa Rica is as smooth as possible for both you and your family. We’ve teamed up with local experts to provide you with important information on the country. Breathe easy knowing that you have all you need to prepare for the big move. On behalf of the Dwellworks team, bienvenido , or, welcome to Costa Rica!

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Discovering Costa Rica

Contents Facts about Costa Rica..................................................................................... 4 General Information........................................................................................... 4 Geographic Overview......................................................................................... 9 People and Culture .......................................................................................... 11 Registrations..................................................................................................... 14 Money and Banking ......................................................................................... 16 Safety and Security.......................................................................................... 18 Communication and Media ............................................................................ 24 Driving................................................................................................................ 26 Travel ................................................................................................................. 32 Shopping............................................................................................................ 34 Dining and Nightlife......................................................................................... 36 Arts and Culture ............................................................................................... 37 Recreation and Outdoors................................................................................ 41 Health................................................................................................................. 43 Education........................................................................................................... 46 Pets .................................................................................................................... 49 Housing.............................................................................................................. 50 Hiring Household Help .................................................................................... 52 Utilities............................................................................................................... 53 Informative Websites....................................................................................... 54 Supplemental Materials – English ..........................................................................................55 Supplemental Materials – Spanish.........................................................................................62

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Facts about Costa Rica + Official Country Name: Republic of Costa Rica, Costa Rica, Republica de Costa Rica + Capital City: San José + Official Language: Spanish + Official Religion: Catholicism + Currency: Costa Rican Col ó n (CRC) (plural: colones), indicated by preceding the number with ¢ + Weights and Measurements: Metric System + Electricity/Voltage: Typically, 110V is used, but many new plugs now require three prongs. 220V needed for electric clothes dryers and stoves

General Information Business Hours

Typical business hours in Costa Rica are from 8 a.m. to 5 p.m., Monday through Friday. For banks, the normal hours of business are 9 a.m. to 5:00 p.m., Monday through Friday. It is also common for retail stores to be closed on Sundays (except in shopping malls) with business hours being 9 a.m. to either 7 or 9 p.m., Monday through Saturday. Public Holidays Since Catholicism is the official religion of Costa Rica, several public holidays are based on religious observances. Provinces or cities might have their own specific public holidays, which are not included in the chart below. Holiday Date New Year Day January 1 Juan Santamaria Day April 11 Holy Thursday Thursday before Easter Good Friday Friday before Easter Labor Day May 1 Guanacaste Day July 25 Virgin of Los Angeles Day August 2 Assumption/Mother’s Day August 15 Independence Day September 15 Cultures National Day October 12 Christmas Day December 25

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Government The Costa Rican government is a Democratic Republic and is ruled by a series of constitutional checks and balances between its three branches: Executive, Judicial, and Legislative. The Executive Branch is comprised of the President, who is supported by two Vice-presidents and his Cabinet. The Legislative Assembly consists of 57 Congressmen who are elected every four years. Finally, power within the legal system resides in the Judicial Branch, which enforces compliance with the law and protects the country’s inhabitants.

Costa Rica has a long tradition and stable democracy, which is recognized worldwide and has over 150 years of history. The last World Bank survey for Global Governance Indicators ranks Costa Rica the number one country in Latin America for political stability. The universal health care and education system have been the pillars for the national stability.

Economy Costa Rica benefits from ports on both the Pacific and Atlantic oceans. Its economy relies heavily on the export of agriculture and electronics, although exports have become more diversified over the past 10 years due to manufacturing technologies. Tourism is another key component of the economy; Costa Rica represents 1% of the planet’s surface, but contains 5% for the world’s biodiversity, making it a first-place destination for ecotourism. + Agriculture Products: Coffee, pineapples, bananas, plantains, sugar, corn, rice, beans, potatoes, beef, timber, melons, a variety of vegetables, ornamental plants, and fish + Exports: Coffee, bananas, sugar, pineapples, melons, ornamental plants, electronic components, medical equipment and seafood Despite the relatively stable economy, poverty has remained around 20% for nearly 20 years. Reducing inflation has been difficult because of rising import prices, labor market rigidities, and fiscal deficits. The government also continues to wrestle with its large internal debt. Meanwhile, foreign investors are attracted to the country’s political stability, education, and the fiscal incentives offered in the free-trade zones. Costa Rica is committed to improving market access for Costa Rican products by means of trade liberalization. In recent years, Costa Rica has signed free trade agreements with Mexico, Canada, Chile, Dominican Republic, Central America, the United States and the Caribbean Community. It recently approved the Central American Free Trade Agreement (CAFTA) with the United States, which will bring economic reforms and a better environment for foreign investment. Costa Rica has also started free trade negotiations with the European Union, where it currently has preferential access through the Generalized System of Preferences, and with China.

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Weather Costa Rica’s weather is enjoyable year-round. On average, the temperature in San José ranges from 14 to 24 degrees Celsius (57 to 75 degrees Fahrenheit) in December and 17 to 27 degrees Celsius (63 to 81 degrees Fahrenheit) in April.

+ Climate: Tropical and subtropical; dry season (December to April); rainy season (May to November); cooler on highlands Occasional earthquakes, hurricanes along the Atlantic coast, frequent flooding of lowlands at onset of rainy season, landslides, some active volcanoes + Natural Hazards:

• Liberia

• Puntarenas

• Limón

• San José

Annual Average Temperatures ºF ºC < 46.4

< 8 8 - 12 12 - 16 16 - 20 20 - 24 24 - 28 > 28

46.4 - 53.6 53.6 - 60.8 60.8 - 68 68 - 75.2 75.2 - 82.4 > 82.4

In Case of Earthquake Remain calm. Inhabitants of Costa Rica must always be prepared to act in case of a strong tremor or earthquake. For that reason, the following procedures are recommended: + All members of the family should be familiar with these instructions and plan how to act in case of an earthquake + Heavy, high-placed objects should be removed to keep them from falling + Secure furniture to keep it from moving + Keep a flashlight, blanket, canned food, water, and battery-powered radio handy During the earthquake you should: + Keep calm and stay inside. Stand under a door frame or sit under a table or desk + Do not lean on walls and keep away from windows and other objects that could fall + If you are outside, keep away from buildings, electrical cables, and trees + If you are driving, stop as quickly as safety permits on the side of the road. Avoid stopping near or under trees, buildings, bridges or electrical cables. Stay in your car until the tremor has stopped. Do not try to go over bridges since they could be in bad conditions

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After the earthquake: + Look for injured and trapped people + Do not move injured people unless they are in immediate danger + Check water and electric lines. If you think they could be damaged, disconnect the service + Do not use your vehicle unless it is for an emergency + Be prepared for aftershocks and be very careful if you enter faulted buildings because they could collapse with other tremors + Do not use the phone unless it is for an emergency + Tune your radio to listen to instructions from the authorities Time Local Time Zone Costa Rica’s time zone coincides with Central Standard Time Zone (GMT-6). Costa Rica does not observe Daylight Savings Time. Telling Time Costa Rica generally uses the 12-hour clock rather than the 24-hour clock, or military time. + To ask for the time: ¿Qué hora es? + To tell the time: Son las __ y __, where the first blank is the hour and the second is the minutes

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Comparative Size Charts Although most countries are trying to standardize clothing sizes, there is still a great deal of variation, often making shopping in a different country very difficult. Even with a size conversion chart, always try clothing on before purchasing it. Clothes U.S./Canada U.K. Mexico Brazil Europe/ Costa Rica

XS

0-2 3-4 5-6 7-8

4 6 8

22-24 26-28 30-32 34-36

36 38 40 42 44 46 44 46 48 50 52 54

32-34 34-36 36-38 38-40 40-42 42-44

S

M

Women’s Pants

L

10 12 14 28 30 32 34 36 38

XL

9-10

38 40

XXL

11-12

28 30 32 34 36 38

28 30 32 34 36 38

71 (cm) 76 (cm) 81 (cm) 87 (cm) 92 (cm) 99 (cm)

Men’s Pants (waist)

Shoes

Europe/ Costa Rica

U.S./Canada

U.K.

Mexico

Brazil

5 6 7 8 9

4.5

-

35 36 37 38 39 39 40 41 42 43

37 38 39 40 41 41 42 43 44 45

5 6

3 4 5 6 7 8 9

Women’s Shoes

6.5

7

8 9

7.5 8.5 9.5

Men’s Shoes

10 11 12

10.5 11.5

10 11

*Sizes may vary depending on manufacturer and country of origin

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Geographic Overview Costa Rica, which sits in Central America, borders the Caribbean Sea to the east, the Pacific Ocean to the west, Nicaragua to the north, and Panama to the south. At 51,000 sq. km., Costa Rica is slightly smaller than West Virginia (not including Isla del Coco). Its coastline runs 1,290 km. The coastal plains are separated by rugged mountains. There are two active, major volcanoes that rise near the capital of San José, in the center of the country. One of the volcanoes, Irazú, erupted destructively in 1965. The Arenal Volcano maintains constant eruptions.

Costa Rica is divided into seven administrative divisions or provinces: Alajuela, Cartago, Guanacaste, Heredia, Limon, Puntarenas, and San José. San José Neighborhoods Escazú A traditional colonial style neighborhood with well-established stores and nightlife. Many stores are within walking distance from most residential areas. There are cooler temperatures at the hills and views of beautiful scenery at the top of the Central Valley. + Housing: Single-family homes, condominiums, apartments, and town houses + Shopping: Numerous stores, shopping centers, malls, supermarkets, dry cleaners, furniture stores, pharmacies, and jewelry stores + Restaurants: Many options including typical food, Italian, Mexican, Chinese, Japanese, Oriental, American, Spanish, and International. Lots of coffee shops like Starbucks at Escazú Avenue, pubs, and ice-cream parlors. Restaurants such as Le Monastere, Actitud Buenos Aires, Chancay, El Novillo Alegre, La Cascada, La Divina Comida, Los Anonos, Lorenzo´s, Restaurante Saga, Inka Grill, L`ile de France. + Schools: Country Day School, Blue Valley School, Saint Mary School, Lighthouse School, and West College are among the many offered + Office Complexes: Plaza Roble, Trilogía, Meridiano, and Escazú Corporate Business Center, to name a few + Others: Day care centers, fitness centers, dry cleaners, pharmacies, schools, beauty parlors, hotels, and banks

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Santa Ana A quiet neighborhood with a small town atmosphere and warm weather. Primarily houses with a few new apartment developments. Minimal nightlife makes it suitable for families. + Housing: Single-family homes, town houses, and condominiums + Shopping: Clothing stores, travel agencies, supermarkets, bakeries, handcraft stores, pharmacies, electrical appliances, and furniture stores + Restaurants: There are many eateries and pubs around town. Hotels offer restaurants too, such as Hotel Alta, Hotel Indigo, Hotel Comfort Inn, Aloft Hotel. Other restaurants include Andiamo La Bacchus, Momentum Lindora, La Tasca, Il Padrino, SoleMio, and Matsuri + Schools: Pan American School, Saint Jude School + Office Complexes: Forum I and Forum II + Others: Banks, gas stations, pharmacies, supermarkets, etc. Ciudad Cariari, San Antonio de Belén A quieter, suburban neighborhood ideal for families with children and pets. Excellent opportunities for bike riding, jogging, or just walking. There is minimal night life, good public transportation to and from the highway, and many green areas. + Housing: Single-family homes, condominiums, and town houses + Shopping: Real Cariari Mall, AM/PM Supermarket, shopping centers, pharmacies, jewelry stores, and more. Plenty of small stores in San Antonio de Belen + Restaurants: Several restaurants including typical and Italian food. Hotel restaurants like Double Tree Hotel, Costa Rica Marriott Hotel, and Wyndham Herradura Hotel. “Chain” restaurants as well such as Applebee´s and Hard Rock Café + Schools: American International School + Others: Day care centers, fitness centers, pharmacies, schools, parks, beauty parlors, and banks

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People and Culture Demographics

Costa Rica has a population of 4.8 million people. The majority of Costa Ricans, colloquially called Ticos, are either Spanish or mestizos, the latter of which refers to a mixture of European and indigenous blood. There is a strong Spanish influence, but the multi-ethnic country is also rich in other cultures. Costa Rica’s three largest diasporas consist of Nicaraguans, Colombian refugees, and people from the United States. Immigrants represent about 9% of the population. Other minorities include people of Jamaican, Chinese, and other European descents. Language Though Spanish is the official language of Costa Rica, there are at least five local indigenous languages spoken throughout the country. Spanish is most commonly spoken amongst residents, but it is not uncommon to find indigenous languages spoken in more rural areas, as well as a mix of both indigenous languages and Spanish. English is also fairly common among residents especially in the larger cities or popular tourist areas. The five local indigenous languages are Maléku/Guatuso, Cabécar, Bribri, Guyami, and Bocotá.

Religion The national religion in Costa Rica is Catholicism with more than two-thirds of the population identifying as Catholic. Protestantism is the next most popular religion, followed by citizens who identify as irreligious. There are a few other religions practiced in the country such as Buddhism and other Christian groups.

Etiquette Greetings and Introductions + Introductions: When meeting someone for the first time, a proper introduction is crucial. By general rule, the introduction is done by the mutual third party if applicable; otherwise, introduce yourself + Greetings: Greetingsoin a business setting are done with a strong and short handshake. If you already know the person, the handshake could be longer and may involve a hug. In the case of women, a kiss on the cheek is also acceptable Addressing People The way Costa Ricans talk to one another is very important, knowing the correct way to address someone is essential for strong personal and professional relationships. You shouldn’t use the pronoun “vos” (second person “you,” informal) when addressing another person whom you just met or whom you have just been introduced to recently, because it is only used with very close

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Discovering Costa Rica

friends in a very informal manner. Instead, use the formal second person pronoun “usted.” You may use the word “vos” and call a person by their first name only when the person requests you to. You should always use a person's courtesy title: “Don or Doña” followed by the first name, or “Señor or Señora” followed by the last name. Professionals with a title are usually named by their title (e.g. “Licenciado” for lawyer). Their last name is preceded by the title. Titles are also used in business cards, and formal documents. Social Protocol Costa Rican social protocol dictates who pays the check: if a person invites you to a restaurant, that person will pay the bill, and you should not try to pay the check yourself. You can return the courtesy by inviting the person next time and paying for the tab yourself. Restaurants, by law, include gratuity automatically; this amount is 10% of the total. Sales tax is always included as well, and represents 13% of the total tab. It is at the discretion of whomever is paying, whether or not the service was good enough for an extra tip. If you are the only person invited, the main topic of the conversation will likely be business- related (usually for lunch). If you are invited with your spouse, it usually does not involve any business conversation, but will be more of a social gathering (typically for dinner). In neither situation (lunch nor dinner) should you initiate a conversation about business-related topics. Helpful Hint: Constantly declining someone’s invitations is not well-received, especially if they are given without a reasonable excuse. An important skill to learn is how to decline an invitation to lunch or dinner with a credible excuse. Business Etiquette + Punctuality: Although punctuality is very important in every meeting, punctuality in Costa Rica does admit certain flexibility + Coordinate: To set up an appointment with someone, the telephone remains the best tool even though some other means such as email are also accepted + Duration: Business meetings or presentations should not take too long, unless the two parties disagree on the topic. Don’t be surprised if a meeting is postponed. Breaks are more common in Costa Rica + Trust and Values: The relationship between Costa Rican businesspeople places a high importance on trust and honesty as core values, and they often know each on a personal level. Do not be surprised if some personal questions arise when you fir + Deadlines: Punctuality in a meeting, agreed-upon deadlines, and compliance of obligations (such as payments) may be delayed on certain occasions + Presentations: More than one presentation may be required in order to achieve your desired objectives + Corporate Gifts: When initiating a business relationship, a personal gift to other businesspeople is not well perceived. What you can give or receive is any kind of corporate merchandising gifts that usually contain the company’s logo

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Food Costa Rican food is generally considered very flavorful yet mild on spice; As you might expect, coffee is very popular among Costa Ricans. Ingredients and Typical Dishes Like many other Latin American countries, rice and black beans are staples of Costa Rican cuisine. It is often served at every meal. While this section discusses mainly comida típica (traditional cuisine), many cities in Costa Rica also offer a variety of international cuisine. Gallo Pinto , the national dish, consists of fried rice, black beans, onions, red pepper, and cilantro. It is commonly served for breakfast with eggs, bread, and a cup of coffee or juice. Casado is another popular dish and is often served for lunch and/or dinner. The dish includes meat or seafood, a side salad, rice, black beans, and occasionally fried plantains. A natural fruit drink rounds out the meal. Casados are a cheap, economical way to eat a balanced meal. Besides casado, another common dish is Arroz con Pollo , or chicken and rice. The rice is yellow in color and takes on a savory flavor, seasoned with the special spices. Other popular dishes include empanadas, olla de carne, mondongo, and tres leches (a milk-saturated cake served for dessert). Taverns serve various small dishes; in Spain these are called tapas , but in Costa Rica they are known as boquitas : + Patacones : fried green plantain slices served with black bean dip + Pico de Gallo : tomatoes and onions pickled in lime juice and served with tortilla chips + Chifrijo : rice and beans with chicharrones (fried pork skins) and chimichurri + Ceviche : fish and/or shrimp with onions and pickled in lime juice Food near the Caribbean coast varies slightly. For example, while casado in this region is still popular, it is often made with red beans, spicy Panamanian peppers, and coconut milk. In the Guanacaste region, there is a local wine known as Vino de Coyol , it is advised that you drink this wine in moderation; locals say this wine leads to strong hangovers. Dining Customs Most Costa Ricans eat at home or pack home-made food to go. If eating on the run is required, they will often stop at a “soda”, which is a reasonably priced restaurant that often caters to tourists. It is also important to note that Ticos are not known to eat in excess. + Breakfast: The most common Costa Rican breakfast is Gallo Pinto . Other common breakfasts are pancakes, bread, omelets, cereal, or toast with jam + Lunch: Lunch in Costa Rica is usually the biggest meal of the day. The most common dish is casado and arroz con pollo + Dinner: Food served at dinner is very similar to that of the lunch meal

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Registrations Social Security Requirements Relocating Employee

To request your Social Security Card, you must go to the nearest Equipo Básico de Atención Integral en Salud (EBAIS) office. Make the most of your trip by preparing the following: Steps for Phase One + Employment Letter, which you can get directly from your employer + Temporary payslip + Validate payslip at the control offices of Social Security headquarters in San José* Steps for Phase Two + Original and copy of residency card (green card) or passport. If you don’t have your residency card on hand, this process can be done with your passport and a copy of Immigration Resolution, approving the visa + Request Social Security Card* + Original and copy of your lease agreement + Payslip duly sealed by the Social Security Control Offices

+ An original and copy of the electricity bill for the rented home. In case you are on temporary living, a copy of the electricity bill from the temporary housing will be accepted

Helpful Hint: * These processes can be done by another person on your behalf (i.e., your employer, spouse, family member, etc.) This person must be authorized with a letter signed by you, the employee.

To apply, the relocating employee completes and signs a form requesting to include their spouse into the Social Security System. One part of this form is with his/her personal information, and the other specifies his/her desire is to be included in the Social Security System through the benefits of the employee. The form must be completed and signed by the spouse. The spouse must present the following documents: a marriage certificate, and an original and copy of their residency card. Child’s Social Security Card Parents of the child must present documentation, one of which includes the original and a copy of the birth certificate (must be authenticated). The same birth certificate used to request the residency card can also be used for the social security card; however, it must be notarized by the lawyer in charge of this process.

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In the case that a child is legal age (18 years or older), parents must present certification that the child is currently enrolled in school. Depending on the policies of each Social Security Office, the card for the spouse and child could be given the same day, or within three days. Visas Part of moving to Costa Rica, like other countries, is applying for your visa. Your employer will inform you of which one to apply for. For more information, you can visit the embassy’s website to make sure you are applying for the right version for you. www.costarica-embassy.org/?q=node/72#2 .

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Money and Banking Banks

An important decision you will need to make when settling in Costa Rica is the bank you will use. Before deciding on a bank, it is important to decide what services you will need and then find the most convenient bank. Costa Rica offers a wide range of banking and financial services catering to personal and business banking needs. Recent government reforms and the introduction of private banking have also made Costa Rica attractive for investing. In Costa Rica there are two types of banks: Public (government) and Private. Both have their advantages and disadvantages. Banks operated by the Costa Rican government have locations all over the country from which you can access your funds. There are also several private banks, many of which are affiliated with international banks.

State Owned Banks

Private Banks

Banco Central de Costa Rica www.bccr.fi.cr Phone (506) 2243-3333 Banco Nacional de Costa Rica www.bncr.fi.cr Phone (506) 2212-2000 Banco de Costa Rica www.bancobcr.com Phone (506) 2287-9000 Bancrédito www.bancreditocr.com Phone (506) 2550-0202 Banco Popular www.bancopopularcr.com Phone (506) 2202-2020

Scotiabank www.scotiabankcr.com Phone (506) 2210-4000 BAC San José Bank www.bac.net Phone (506) 2295-9595 Davivienda Bank www.davivienda.cr Phone (506) 2287-1000 Citibank of Costa Rica www.citi.co.cr Phone (506) 2239-9019

Cathay Bank www.bancocathay.com Phone (506) 2527-7888 Banco Promerica www.promerica.fi.cr Phone (506) 2519-8090 Banco Lafise www.lafise.com Phone (506) 8000-LAFISE (523473) Banco General

www.bgeneral.fi.cr Phone 2588-4600 Helpful Hint: Please check with your employer to find out if they have a preferred bank for you to use.

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Private banks are still regulated by the government and often provide better service, but they may have fewer branches available, especially out of Costa Rica’s central valley.

Bank Accounts Most banks in Costa Rica now offer savings and checking accounts in dollars or colones. Many also offer credit and debit cards for those who meet the established requirements; note that not all are accepted internationally. Requirements to open an account or obtain a credit card might include banking or personal references, identification, and commonly, minimum deposits. Exchange It is also very important to note that while interest rates are much higher in colones accounts, there is a monthly devaluation of colones to the dollar, so it won’t yield as much as you think. It is better to have your money primarily in dollars to avoid devaluation and exchange money when you need it. Interest rates can vary greatly between different banks as well, which is another reason why it may pay to shop around. Payment Methods In Costa Rica, the most common form of payment is cash. Both the Colón and the U.S. Dollar are often accepted as forms of payment. It is becoming increasingly easy to find ATMs or Cajeros Automáticos in large cities as well as the smaller towns. In many more “touristy” areas, ATMs also dispense U.S. Dollars. It is important to keep in mind, though, that some ATMs will only allow their bank’s card holders to take out cash. Credit Cards Credit cards are an option for payment in many establishments with most accepting cards issued by banks. One area for concern in Costa Rica is the high rate of credit card theft. Credit card theft makes cash the most common form of payment today. Taxes In Costa Rica, only personal income made in the country is taxable by the state. There is also a property tax of 1.5% of the property value paid by the purchaser. A sales tax is applied to all goods at point of sale with the exception of food, medicinal products, real estate, and a few other items.

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Safety and Security At Home

To keep your family and belongings safe, consider following the safe practices described below: + Avoid giving information by telephone to people you do not know, and be sure that your household employee behaves the same way + Instruct your household employee to not give any sort of information on the family to strangers + Never tell strangers about household routines + Always ask your future household employee to present documents and references. Take photocopies of their identity cards in case you need future confirmation of their identity + Never accept orders or packages you have not asked for + Keep at hand a list with all of the emergency telephone numbers + Look for a home with an armed guard on duty as well as gated communities with other security measures in place + Look for communities that offer professional guards or protection for your belongings and property. This can include land or parking for cars + Do not leave large boxes of new purchases or bags in plain sight on the side of the street or in the garbage On the Streets In San José, major felonies (i.e., rape and murder) are committed; however, the rate of these type of crimes is lower than any other big city in Latin America. Pick-pocketing, or petty theft is quite common on the streets, especially in the downtown areas of main cities. To prevent being a target of pick-pocketing, it is advised that you keep your bag or purse tucked beneath your arm. Do not carry a lot of money, and never pull out a large stack of it at once. To take further precautions, avoid wearing flashy jewelry, stick to the main streets, and always be aware of your surroundings. You should also avoid walking after dark – especially in a public park or by yourself, as most parks can be very dangerous at night. In the Car Never leave valuables in your car where they can be seen. Always lock your car, even for a 30- second trip to buy something. Always keep objects such as keys, watches, or mobile phones next to you. Also, be sure to secure the objects in your hotel room. Petty theft is huge in Costa Rica, but it is a crime of opportunity – do not provide the opportunity.

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You have to be cautious about people who like to steal, but you must be extra careful with your passport or personal identification documents. It is advisable to carry a certified photocopy of your identification document instead of the original. Many people will make a copy and reduce it in size so it will fit easily in a purse or wallet. + NEVER leave valuables in plain view in your car + Keep your windows up while at traffic lights or in very slow traffic in San José + When in San José or in slow traffic, do not leave anything valuable on the seat next to you if the windows are open. A person can and will reach in and grab your items + Until you know how things work here, we urge you not to drive at night. In fact, it is recommended not to drive at night until you know the route well Security – Do’s + Have the security card given to you during your first trip handy at all times + Make photocopies of all personal documents (e.g. passport) and carry those with you at all times. Leave originals in a safe place at home + Keep emergency numbers with you at all times. Memorize your company’s security phone number, your Dwellworks Destination Services Consultant’s number, the Police’s phone number, Private Ambulance numbers, INS numbers, and 911 + Learn how to make collect calls using the 1110 operators. You may call collect from your mobile phone + Always talk with a sense of purpose if you are lost. Do not behave as a lost or confused person. Common sense is required at all times: do not wear jewelry, do not pull out and show your wallet and do not carry too much money with you + Learn about basic safety measures in case of an earthquake. Compile a basic emergency kit to keep handy (food, radio, batteries, water, etc.). Please check the safety measures in case of an earthquake, included in this guide + Besides the normal route to get home, work, etc., take into consideration alternative ways shown to you during the area tour + Inform your children how and with whom they may leave school + Stay in accredited hotels and tourist facilities + Always carry some local currency but not too much cash

+ Pay all services in Costa Rican colones or with credit or debit cards + Bargain if you are buying at street stalls. Do not show too much cash

+ Stay away from the following areas: Alajuelita, Hatillos, León XIII, San Sebastián, Villa Esperanza de Pavas, La Carpio, Los Cuadros, and some areas on the south of San José + It is recommended to install a security film to protect the entire car’s windows. Thus, if someone breaks a window, the car cannot be entered

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Discovering Costa Rica

Security – Don’ts + Tell strangers what company you or your partner work for

+ Have both hands occupied + Wear valuable, flashy jewelry + Leave the house or car unlocked + Go to flea markets or agricultural markets until you have some mastery of the language + Flash money when paying in supermarkets or stores + Resist if you are being robbed. Hand over your money and whatever else they want + Leave children unattended in the car. Thieves have been known to take vehicles, children and all, then call police with instructions on where to find them + Let strangers into your house unless you specifically called them. This includes police and service men + Drive with windows down and arms hanging out of the window + Exchange dollars for local currency on the street + Hire household help without recommendations or if they come soliciting at your door + Bargain if you do not have a serious intention to buy. This applies to all things from the street vendor to a possible future landlord + Never leave valuables in your car (laptops, cameras, video recorders, bag, etc.) + If your car has a radio with a removable case, always remove it if you are getting out of the car + In general, use common sense and don’t do anything you wouldn’t do in your home country Emergency Numbers The main emergency number in Costa Rica is 911 with the following numbers providing a direct line to certain services. + Main Emergency Line – 911 + Police – 1117 + Fire Fighters – 1118 The following sections provide you with more detailed information on various services provided through the 911 Emergency Line: + Bomberos (Fire Station) + Cruz Roja (Red Cross) + Policía (Police Department) + Tránsito (Traffic Police) + OIJ Organismo de Investigación Judicial (Judicial Investigation Department)

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Personal Data Security In today’s digital world, personal and business data is at risk of being compromised. Hackers and scammers are getting creative as to the ways they manipulate or coerce individuals. As Relocation Service Providers, Dwellworks and its clients place great emphasis on ensuring comprehensive precautions to prevent data breaches. A recent trend involves hackers setting up fraudulent email accounts mirroring the accounts of relocation or real estate providers inclusive of fraudulent wiring instructions to collect real estate deposits, first month’s rent and/or closing funds. Please be aware that you will never be asked to transfer funds or make payments electronically (via email or otherwise) to Dwellworks. Dwellworks disclaims liability with regard to any third-party fraud that may arise in conjunction with any relocation transaction involving the transfer or funds or making of payments. To aid in the protection of your information, we offer the following email and computer security tips: + Email that appears to have come from someone you know but really isn’t: Email addresses can be manipulated to look like it is from someone you know. If the email doesn’t sound or look exactly right, check the full email address – especially the part after the “@” sign. When in doubt, send a separate email to the sender (or call) and verify that the email is legitimate + Never click on an email link that is from someone you do not know + Never download or open attachments from someone you do not know + Be especially wary of attachments that are . ZIP files claiming to be invoices or tracking information + Do not reply to or forward spam emails + Avoid using public Wi-Fi + Microsoft will never contact you directly regarding the health of your computer. Please do not allow anyone claiming to be Microsoft to remotely access your computer or give them your financial information + If you are reading your email in a web browser, be sure to click Log Off before closing the window + Make sure your computer Anti-Virus is installed and kept up-to-date

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Primary Contact Numbers Utility Malfunctions + Instituto Costarricense de Electricidad, or ICE (Telephone) – 1119 + Compañía Nacional de Fuerza y Luz, S.A., or CNFL (Electricity) – 1126, 2221-5033, 2221-5533 + Instituto Costarricense de Acueductos y Alcantarillados, or AYA (Water) – 800 737-6783 Institutions + Defensoría de los Habitantes – (Ombudsman office) 800 258-7474, 2258-8585 + INS Instituto Nacional de Seguros (Insurances) – 800 800-8000

+ PCD Policía de Control de Drogas (Department of Drug Control) – 1176 + Policía de Tránsito (Traffic Police) – 800 TRANSITO (800 8726-7486)

Hospitals + Hospital Nacional de Niños (San José) – 2222-0122 + Centro Nacional de Intoxicaciones (San José) – 2223-1028 + HNN Unidad de Quemados (San José) – 2257-0180 + Hospital Blanco Cervantes – ( Geriatric ) (San José) – 2542-2100 + Hospital México (San José) – 2242-6700 + Hospital de la Mujer Carit (San José) – 2523-5900 + Hospital Rafael Angel Calderón Guardia (San José) – 2212-1000 + Hospital San Juan de Dios (San José) – 2257-6282 + Hospital Psiquiátrico Manuel Chapui (Pavas, San José) – 2232-2155 + Hospital Monseñor Sanabria (Chacharita, Puntarenas) – 2663-0033 + Hospital Dr. Enrique Briceño (Liberia, Guanacaste) 2666-0011 + Hospital Dr. Tony Facio Castro (Limón) 2758-2222 + Hospital Escalante Pradilla (San Isidro del General) 2771-3122 (For private hospitals, visit the Health chapter for their names and contact info) Airports + Juan Santamaría (Alajuela) – 2443-2622 + Daniel Oduber International (Liberia, Guanacaste) – 2668-1010 + Aeropuerto Tobías Bolaños (Pavas) – 2232-2820 + Hospital San Rafael de Alajuela – 2436-1000 + Hospital Max Peralta (Cartago) – 2550-1999 + Hospital San Vicente de Paúl (Heredia) – 2261-0091

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Embassy Contacts

Panama Embassy and Consulate: (506) 2281-2442 / (506) 2281-2103 / (506) 2280-1570 www.panamaenelexterior.gob.pa Peru Consulate: (506) 2225-9145 / (506) 2225-1575 Spain Embassy: (506) 2221-7005 / (506) 2222-1933 www.exteriores.gob.es/embajadas/ sanjosedecostarica/es/Paginas/inic io.aspx United Kingdom Embassy: (506) 2258-2025 www.gov.uk/government/world/cos ta-rica United States of America Embassy and Consulate: (506) 2519-2000 For emergencies: (506) 2519-2305 http://costarica.usembassy.gov Venezuela Embassy: (506) 2231-0974 / (506) 2231-0309

Argentina Embassy: (506) 2234-6520 / (506) 2234-6270 http://erica.cancilleria.gov.ar Bolivia Consulate: (506) 2255-1805 www.embajada-bolivia- costarica.com Brazil Embassy: (506) 2295-6974 / (506) 2295-6875 www.brasilcostarica.tk

El Salvador Embassy: (506) 2257-7855 http://embajadacostarica.rree.gob.sv

France Embassy: (506) 2234-4167 www.ambafrance-cr.org Germany Embassy and Consulate: (506) 2290-9091 www.san-jose.diplo.de

Canada Embassy and Consulate: (506) 2242-4400 351-1007 Centro Colón www.canadainternational.gc.ca/co sta_rica

Guatemala Embassy: (506) 2220-1297 / (506) 2291-6172

Colombia Embassy: (506) 2283-6861 /

Mexico Embassy: (506) 2257-0633 Consulate: (506) 2280-5701 http://embamex.sre.gob.mx/costa rica

(506) 2283-6871 / (506) 2283-7191 www.cancilleria.gov.co

Ecuador Embassy and Consulate: (506) – 2232/1503 / (506) 2232- 1562 www.consuladodeecuadorsj.com

Nicaragua Embassy and Consulate:

(506) 2222-2373 / (506) 2221-4156

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Discovering Costa Rica

Communication and Media Telephone You should follow these steps in order to make a direct phone call, via ICE’s phone system: 00 + COUNTRY CODE + CITY CODE + PHONE NUMBER Helpful Hint: For example, if you want to make a call to Miami, USA to the number 555-5555 with the area code being 305, Dial: 001 305-555-5555. Paying the Telephone Bill You may pay bills at the following places: + Supermarkets, Pali, Mas x Menos, Walmart, Perimercados, Mega Super, Automercado + Banks: ScotiaBank, Banco Nacional, Banco de Costa Rica, Bac San José, Davivienda, Lafise + Instituto Costarricense de Electricidad (ICE), pronounced “ee-say” If you need to pay a bill, or you did not pay a bill on time (and the service was disconnected), you can pay at any of the locations above just by providing the telephone number you wish to pay. It is very important to keep all paid bills from any claims to the phone company. Also, if there is a discrepancy with the charges you can request a review of the charges based on the amounts paid on previous months. For more information, visit www.grupoice.com . Mobile In Costa Rica, mobile phone providers give you several different options. You can choose how you would like to pay, whether postpaid or prepaid. You can also choose from a variety of data packages, and international calling abilities are offered by international providers. Today, the largest service providers are + Kolbi + Movistar + Claro Television Costa Rica has six local television channels; 4, 6, 7, 9, and 13 in addition to cable and satellite TV service providers: + Tigo Star (previously Amnet): www.tigostar.cr

+ Cabletica: www.cabletica.com + Sky: www.skycostarica.com + Cable Visión: www.cablevision.co.cr + Tele Cable: www.telecablecr.com

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Internet and Wi-Fi + Grupo ICE: servicio@celera: www.grupoice.com/wps/portal Tel: 1115 + Tigo Star (previously Amnet): www.tigostar.cr Main offices (from Pops in La Sabana Park, 400 meters west) + Cabletica: www.cabletica.com 2210.1450 Main offices (in front of the Nacional Stadium, La Sabana) + Cable Vision: www.cablevision.co.cr 2545.1111 Oficinas centrales, Montelimar, Guadalupe. En el Mall El Dorado, local 4 contiguo al Banco Nacional + JAPI: (506) 800-000 5274 Paying for Cable and Internet Services Each of the cable and internet providers offers several options for making a payment from direct charge to a credit or debit card and direct debit from a bank account, to paying in-person at supermarkets, servimás, banks, and their respective main offices. Helpful Hint: It is very important to keep all paid bills for any claims to the cable or internet company. Also, if there is discrepancy with the charges you can request a review of the charges based on the amounts paid on previous months.

Newspapers + La Nación

+ La República + Diario Extra + El Financiero + Magazine and other newspapers are available all over the country Postal Service Public + Correos de Costa Rica, www.correos.go.cr (506) 2288-0239

Private + Fedex: www.fedex.com (800) 463-3339 + DHL: www.dhl.co.cr (506) 2209-6000 + Aerocasillas: www.aerocasillas.com (506) 2208-4848 + Webbox: www.webboxcr.com (506) 2258-5034 + Jet Box: www.jetbox.com (506) 2353-8269

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Driving Rules and Regulations

There are generally no problems with driving a car in Costa Rica, but there are things you should know in order to do so safely. If you are visiting Costa Rica, you may drive with the driver’s license issued by your home country, as long as your visa has not expired (visas are usually given for 30 to 90 days depending on your nationality). It might take some time to adjust to driving in Costa Rica. Often there are no street lights outside of the city and in rural areas, no numbering systems, and, with the exception of a portion of San José, the streets do not run perpendicular to one another. It is best to learn your way by landmarks. Also note that traffic lanes often end – even on high speed highways – with less than 100 meters’ notice. Although bridges in Costa Rica are generally safe, bridges in rural areas can be very narrow and might not have guardrails. Be careful, do not drive fast, and do not be overly confident or aggressive. If you do decide to drive in Costa Rica, take it easy until you know your way around. Helpful Hint: Pay attention to hazards while driving; there are often large potholes that can cause severe damage to your car, and sewer covers are occasionally missing. Vehicle Restrictions In July 2008, restrictions were put on cargo vehicles entering and circulating within the “Circunvalacion” (loop) of San José. Soon afterward the restrictions were expanded to include all vehicles, and organized by the last digit of the license plate. It was originally a 24-hour restriction that was soon adjusted to the hours between 6 a.m. and 7:30 a.m., and from 4:30 p.m. to 7 p.m. Although restrictions for other parts of Costa Rica are being pushed by some, currently the only restriction is for San José. Following is a map and details for the restriction for San José. Posted on the freeways just outside the restricted zone are roadway signs with a map of the zone, and a list of which license plates are restricted on which days. Private, non-commercial vehicles are banned from 6 a.m. to 7 p.m. according to their plate numbers:

+ 1 and 2: Monday + 3 and 4: Tuesday + 5 and 6: Wednesday + 7 and 8: Thursday + 9 and 0: Friday

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Other Driving and Rules and Tips + There are traffic laws here, but usually there are no officers to enforce them. Always drive defensively. Just because there is a red light, do not assume that everyone else plans to stop + Always use your seat belt while driving. All passengers are required by law to use seat belts + Do not exceed the speed limit indicated on sign posts on streets and highways; there are cameras measuring your speed + Children less than 12 years-old must travel in the back seat in a child’s car seat + Never drive under the influence of alcohol or any other drugs + Always carry your driver’s license and passport; however, do not leave them in the car + Do not drive cars on the beach; it is prohibited + Do not transport passengers in the back of pickup trucks + Do not drive with front or rear lights out of service + If you are involved in an accident, do not leave the site until the traffic officer and insurance representative have done their job at the scene of the accident Traffic Police The Costa Rican Highway Patrol gives you a warm welcome to our country and advises you to drive carefully to guarantee you the highest possible safety during your stay in Costa Rica. In order to guarantee that your car rental or purchase experience is pleasant, we have asked our traffic police officers for their cooperation. If you have any problems or special situations, talk to a traffic police officer and ask for their cooperation. They will be willing to serve and help you. Below you will find several important recommendations in case a traffic police authority stops you. There are various important documents, which each driver must carry when driving a car: + Valid driver’s license + Passport + Current annual car permit and property card + Circulation Card or a copy of it + Valid license plates Removal of plates only applies in the following cases: + If the car produces noise, gases, and smoke that exceed the limits established by the law + Driving a vehicle built or adapted for racing + Vehicles that carry dangerous material

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