Discovering Australia

Business Etiquette Business meetings are kept brief and while they might seem casual, serious work is being accomplished and important details are covered. A direct approach is appreciated, information should be factual and to the point and supported by figures. They are direct and expect the same in return. Personal business is kept separate and small talk is not entertained, getting the work done as quickly as possible is what is important. Australians don’t need to have a long-standing relationship with you before doing business, they will be more interested in your experience, credentials and the longevity of your company. If you are meeting with someone who you have not met before, it is polite not to talk about personal matters and to avoid topics of race, religion, politics. Negotiations and Decision-Making Office hierarchy is notably flat and managers should treat all employees with equal respect and consult them when making any big company decisions so they can feel involved in the decision-making process. Anyone is generally welcome to give their opinion, regardless of their position, job role or seniority. Direct orders are not appreciated; therefore, directions are generally hinted at and instructions are polite requests. This collaborative business culture leads to a slower decision-making process than what you are used to and patience is appreciated. Australians aim for a win-win negotiation style. They do not like high-pressure tactics and using a position of power as a leverage is strongly frowned upon. Negotiations tend to move quickly, and they expect the initial proposal to have only a small margin for negotiation. Bargaining is not customary and will likely make them feel uncomfortable. Dress Code Appearance and self-presentation are very important, so be sure to dress neatly and conservatively for the event. Dark suits with simple accessories are appropriate for both men and women. Punctuality Punctuality and timeliness are very important in business settings, always be on time. Time and a person’s schedule are taken very seriously. In social settings, arriving five to ten minutes late is acceptable, but any longer and you should call to give notice.

© 2019 Dwellworks

Page 8

Discovering Australia