Departure Check List Ireland

Departure Check List

• Please see the attached list of things to consider before your departure. • Please let your Destination Service Consultant know if you require further information on any provider or support in completing these tasks. • Due to Data Protection rules there are certain items that we can only provide guidance on and cannot cancel on your behalf. • Please note that every provider and depending on the plan you have with them will determine the notice period to be given. • We would always advise that you ring each provider and request their cancellation policy to avoid any penalties or delays. • Please note that some providers may require you to return any equipment provided. Please see below how to arrange for the return of equipment.

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Departure Check List

Things to Consider Electricity

Requirements to cancel/close

Important points to note

Notice Period

Return Equipment

MPRN number and metre read on day of check out with your consultant.

We advise you check your current bill to ensure that the “present readings” are accurate and don’t have the letter “E” after them. If they do this means they are estimated, and you should take your own readings and contact your provider immediately. This will ensure you receive an accurate bill before your final bill comes in. We advise you check your current bill to ensure that the “present readings” are accurate and don’t have the letter “E” after them. If they do this means they are estimated, and you should take your own readings and contact your provider immediately. This will ensure you receive an accurate bill before your final bill comes in. You will be charged for equipment not returned if under contract. If equipment is to be returned generally the provider will send self-addressed packaging to return. This is generally done after your cancellation period so you may need to make alternative arrangements. The property must be left free of rubbish. If in a private residence the bins must be left empty also. You may need to get a friend or colleague to leave bins out for the last collection if after your departure date. You will be charged for equipment not returned if under contract. If equipment is to be returned generally the provider will send self-addressed packaging to return. This is generally done after your cancellation period so you may need to make alternative arrangements. You will be charged for equipment not returned if under contract. If equipment is to be returned generally the provider will send self-addressed packaging to return. This is generally done after your cancellation period so you may need to make alternative arrangements. They will send out a letter addressed to the Occupier of the property. When you receive this letter, do not open it, just leave it in the property for the new tenant.

N/A

N/A

Gas

GPRN Number and metre read on day of check out with your Consultant.

N/A

N/A

Internet

Ring provider and advise of cancellation, they may also require the cancellation in writing.

30 days generally

Yes, check with provider.

Waste

Ring Provider and advise of cancellation, they will advise next steps.

30 days generally

Provider will advise if bins are to be returned for private residence. Check with provider.

Telephone

Ring provider and advise of cancellation.

30 days generally

Television

Ring provider and advise of cancellation.

Yes, check with provider.

TV Licence

Email Dublin.tvlicence@anpost.ie with your name, property address, TV Ref Number. Advise you are departing the property, and request confirmation via reply email to your email.

30 days generally

N/A

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Departure Check List

Things to Consider Car Insurance

Requirements to cancel/close

Important points to note

Notice Period

Return Equipment

Ring provider with your policy number and advise the provider of cancellation.

We advise you to request the Insurance company to provide you with a “ Letter of Entitlement ”. This is a document of your driving history in Ireland and may help you to get car insurance in the country you are moving to. Your account will remain open for 30 days to facilitate refunding or settlement of outstanding balances. However your M50 journeys will be charged at unregistered rates. If you have a tag account then please return any tag(s) for your vehicle(s) to E-flow, PO Box 11302, Dublin 17 within 14 days to allow E-flow proceed with full closure of the account. You will be charged for tag(s) not returned. If you visited any of these services and require any records before you depart. We suggest using the following postal redirection service on this website. Post cards to: Burgh Quay Registration Office, Irish Naturalisation and Immigration Service, Department of Justice and Equality, 13-14 Burgh Quay, Dublin 2, Ireland. You must download and complete this FORM and forward to Child Benefit Section, Social Welfare Services, Department of Social Protection, St. Oliver Plunkett Road, Letterkenny, Co. Donegal If you have a Pay as you go account you do not need to do anything. If you have a bill pay phone you will need to contact the provider who will advise you on cancellation policy depending on your contract. We always advise this is done prior to departure from Ireland as you may not be able to contact them from roaming mode. You may be due a partial refund depending on policy renewal

Ring company for guidance.

You may have to return your insurance certificate.

E-Flow Account

Ring 01-461 0011 with your account number and advise the provider of cancellation.

30 days generally

Yes

Doctor/Dentist /Specialist

Just ring which you attended if you require any records.

N/A

N/A

Post

Online at www.anpost.ie

N/A

N/A

IRP Card

IRP cards must be returned via post and advising of your departure

N/A

You must return your cards.

Child Benefit

Complete form and post to Department

As soon as you know your departure date.

N/A

Mobile Phone

Ring provider and advise of cancellation.

Ring provider for guidance as soon as possible

Depends on package you have with provider.

Home Insurance

Contact provider with your policy number.

Ring company for guidance.

N/A

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Departure Check List

Things to Consider

Requirements to cancel/close

Important points to note

Notice Period

Return Equipment

Medical Insurance

Contact provider with your policy number.

You may be due a partial refund depending on policy renewal At the beginning of lease, you would have agreed terms with landlord i.e. if the bottles were full that they would be full on departure. At the beginning of lease, you would have agreed terms with landlord i.e. if the tank was full that it would be full on departure. We advise that the bank account is kept open until final bills are paid and if any overpayment or deposits need to be returned. Please contact your bank to cancel standing orders. When your bills are paid, and you are ready to close your account, you can write to the branch instructing closure. Please provide them with new bank details if any funds need to be transferred to your new account. Bank may also have an option within their online App to complete the above.

Ring company for guidance.

N/A

Gas Bottles

Ring Provider or buy in local shop.

N/A

N/A

Oil

Contact a provider to fill tank if required.

N/A

N/A

Memberships

Contact the providers

Ring providers for guidance Ring providers for guidance When final bills are paid.

N/A

Subscriptions

Contact the providers

N/A

Bank Account

Via online banking App or write to the bank and branch you hold the account with.

N/A

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Departure Check List

Returning Equipment: Generally, if equipment is to be returned the provider will advise you when you speak with them, they will send you out prepaid packaging after the cancellation period (generally 30 days). We would advise that if the cancellation policy is 30 days, you ring to cancel a few days ahead so you can return the equipment when you receive the packaging. If you will not be in the country after your cancellation period, we advise that you ask a friend or colleague to return the equipment on your behalf with the below providers. Virgin After your service has been cancelled, you may need to return old equipment to us. If so we will send you an SMS with a link to return it via DPD’s PUDO service. The no-hassle parcel pick up & drop off service. To return your equipment, simply click the link and follow the instructions. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. You can contact our collector directly on 01 4405310. If you want to be on the safe side, email VMEquipmentCollections@actavo.com to arrange an early pick up of the equipment. SKY Send out a prepaid package after the 31 days of cancellation, this cannot be changed due to an automated service. If you wish to send the package to another contact address the client must specifically advise this to the provider while on the call to the SKY representative when cancelling the service. They can just give the Eircode of the new address and after the 31 days is over the package for returning the equipment will be sent there. Another way is for the client to get the Retailer Order Reference Number while on the call to Sky. They can go onto www.returnmyshopping.ie and fill in their details for Sky. They will need access to a printer as they will then be given a barcode to print out online. They can go down to their local post office and return the equipment then. This will be at their own expense for buying the packaging etc. for the return. There is also an option for them to get the equipment from the address, but there is a charge for this for Dublin only and there will be a charge depending on the location of the property. EIR They will send postal stickers after the 30 days and the account is cancelled. They use Parcel Motel or Nightline for the return of equipment. These are both paid for by the stickers they forward to the client. They do not send any packaging for the equipment to be returned in. Nightline can only be ordered to pick up the equipment once the stickers are received and after the account is cancelled.

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Departure Check List

When the account is cancelled, Eir will send the client a letter and a link that they must go into to activate. On that link they will be given the option to add an address to have the final bill sent to. This is where the prepaid stickers are sent to. If the client departs before the 30 days, then they can nominate somebody

else to receive the stickers to return the equipment on their behalf. If the broadband equipment is not returned, then there is a 59.99 charge.

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