2017 Dwellworks Annual Report

growing our team and nurturing the innovation that drives our business change and results. As we made these cultural adaptations, we kept asking, “How can we create products and tools that cross business lines and locations? How can we hone our creation process to be smarter and faster?” The answer was to lean in more. We started by bringing in new talent in the form of consultants with specific skills and by expanding our IT team outside of fundamental support to help us develop new platforms and technology advancements. We focused on the customer experience by considering

What’s Next in Mobility Services Technology? Integration between technology and the service experience has increased as information about moves and relocating employee needs and behaviors become more accessible to analytics and new solutions. Our technology plan is focused on a highly connected platform ecosystem. One side of the platform faces our clients with information and tools to help them manage our performance with more specific and relevant information. This drives product and service innovation and enables our clients to provide their customers with the data needed to design programs and policies that align with real-time needs and feedback. Our clients contribute to the success of the platform by working with us in an API environment to reduce redundant information and data input inaccuracies. Another side of our platform faces our network (and through them, individual assignees and transferees). We are laser- focused on delivering information efficiently and in real-time to our local consultants, so they can be as personalized, responsive and thorough as possible in their on-the-ground support. With better information and smarter technology, our internal service delivery team has increased capacity to interact and guide the process. We improve the client, service, partner and customer experience with better information, less down time and more purposeful interaction.

The answer was to lean in more.

the end user first and working backwards to optimize solutions. Now we are not afraid to test ideas because we know we can pivot quickly based on feedback. This evolution in how we work has added powerfully to what we develop and, most importantly, why we do it. Trusting customer feedback is key. In 2017, we began to focus our efforts on large-scale projects related to an integrated, holistic and forward-looking client/ customer/network/associate platform. We are building ambitiously but consistently with Lean and Agile principles of small scale development, integrated user feedback and rapid redeployment. Now the power of team is powering the value of the company.

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