2017 Dwellworks Annual Report

W elcome to the tenth anniversary edition of the Dwellworks Annual Report—a document that has evolved just as our company has, in interesting and innovative ways. This year, in recognition of 10 years of learning, we’re giving back in the form of collected insights. These inspirations are drawn from our experience with our clients and customers, our industry, our network and our key partners. We hope you find the insights useful in your own businesses and your continued engagement with Dwellworks. The Dwellworks team, past and present, has shaped our company into what it is today. Together, we’ve built a culture that reflects our associate-championed values of integrity, teamwork, performance, innovation and fun. Special acknowledgement goes to my long-time business partner and Dwellworks co-founder, Gene Novak, who retired this past year. Gene’s intelligence, deep commitment to our associates, and graceful leadership were critical to our company’s foundation and development. We started this company with a simple and straightforward business model: manage services for our RMC clients so they can focus on their own core competencies, customers and growth. Our expansion by supporting new clients in new channels, providing new services in new locations, while nurturing and building our core businesses, fully aligns with our initial strategy. This growth and diversification has been part of the fun, the energy and the adventure. What has never changed is our commitment to providing essential, compliant and high-performance services in the markets where our clients need us to be. In 2017, we extended our global reach with the addition of talent in Hong Kong, London and most recently, Ireland through the acquisition of the tremendous Irish Relocation team. We expanded our capacity to support the growing and diverse needs of the short-term, project-based assignee and business traveler through our Corporate Housing support services. And in the US, we deepened our foundational competency in appraisal management by adding new clients in both the relocation and mortgage appraisal sectors—all while investing in and expanding our technology platform, to be poised for the changing and challenging needs of a dynamic future. Over the past 10 years, we’ve welcomed new team members, added new locations and service lines, and diversified and developed the industry’s best, most culturally-attuned workforce. While we have learned from every experience we’ve shared and every new geography we’ve explored, we have also stayed true to our core values and our unwavering belief in the Power of Team.

With thanks for the journey thus far, and in anticipation for all that lies ahead.

Bob Rosing President and CEO

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