2017 Dwellworks Annual Report

First Who… Then How Talent Management Strategies for Success

E xperience is a powerful teacher, and for our Human Resources (HR) team, it has taught valuable lessons in building a successful people strategy. Since our humble beginnings, the HR team has taken an approach that is less about command and control and more about creating a framework and providing the tools for associates and teams to succeed. We used that premise to establish consistent guidelines when bringing together our initial Appraisal

as working well together and valuing the diversity and contributions of everyone in the organization. Regardless of location or role, we are thoughtful and thorough in our hiring process, seeking candidates who can contribute to the company and grow with us. While local hiring practices needed to be learned and applied, our barometer for talent and fit has always transcended geography. We believe retention of that talent starts with linking associates’ efforts to the company’s success through transparent communication regarding

and Destination Services operations across several US locations in 2007–8. As we began to expand globally, acquiring small, entrepreneurial businesses, that approach became even more critical because

“Our greatest hurdle from a talent management perspective has been going from a US-based company to a global company and QUICK! It has been a challenge but something I personally look forward to day in and day out.” — Jessica Shook, HR Director, US

financials, operating metrics and our vision for growth. “Within my first month at Dwellworks, I noticed there was a deep culture of trust and accountability, with more information exchanged throughout the organization than many other companies

it allowed our global company goals to be molded by local practice. Over the course of 10 years, we have welcomed new team members from around the world, expanding not only our geographic reach but our knowledgebase of labor laws and styles of people management. With each new acquisition and build, we affirmed our approach to adapt to local customs and cultures while keeping Dwellworks mission and core values intact. Our core values are a driving force in all locations. Candidates who are vetted and brought on board are expected to act with integrity, improve performance, drive innovation and contribute to an environment of teamwork and fun—defined

tend to share,” noted Morgan Phillips, a 2017 addition to the HR team. “Providing everyone true visibility to the way we do business empowers them to be successful contributors to our company.”

Our barometer for talent and fit has always transcended geography.

We place greater emphasis on engaging associates in special projects and committees and providing tools to develop personally and professionally. We facilitate associate-led workshops

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